Intelligent, proactive and dynamic leader committed to leading, developing, and inspiring employees throughout the organization to foster an environment of learning and development. Adept at managing the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire, and ongoing performance enhancement training. Diplomatic and tactful, building effective relationships with persons at all levels and transcending differences with positivity and grit.A servant leader with over 25 years of experience supporting culturally diverse multi-family population. I am looking to pivot my proven success in employee enrichment and development, event production and planning and organizational leadership. Major accomplishments include:Initiated, developed, and coordinated a companywide training program. Program included classroom and one on one training specializing in customer service, basic skill development, and leadership. Played a significant role in developing and coaching present and future leaders within my organization demonstrating my belief in employee empowerment and hidden potential.Enhanced a centralized hiring process. Program included templates for initial phone screens, behavioral interview questions, and personality testing.Initiated a company outreach program to introduce apartment industry career paths to those attending inner city high schools, community colleges and universities. Program included internship opportunities, skill and interview workshops. eaServed as a liaison between Duke University, Durham Police, and international graduate student apartment community during a time of crisis, resulting in improved relations and increased resident satisfaction. Served as a onsite resident housing director serving university athletes while teaching career planning and placement.
Listed skills include Landlord/Tenant Matters, Project Management, Coaching, Performance Management, and 10 others.