Calculate annual allowance for members using formulas & calculations.Understanding of pensions regulations/schemes & any changes impacting members.Inbound & outbound calls with members answering queries, solving problems and providing information relating to pensions.

Investigating & assessing financial risks of retail banking business & personal clients.Work supportively with colleagues sharing knowledge & expertise to meet team goals and deadlinesAware of potential risks and following up with team leader to further report.Continually working towards weekly targets and achieving targets whilst under pressure.Maintain integrity & professionalism at all times whilst liaising with clients.Inbound/outbound calls with clients. Working as a team player ensuring group targets met whilst maintaining competence.

Meeting branches KPI’s within set timescales having to manage workload throughout this period. Providing an excellent customer service by competently dealing with a wide range of enquiries & problems at first point of contact. Taking ownership of my work and striving for a solution.To focus on individual tasks whilst working in a fast paced demanding environment whilst offering high quality service. Working closely together with different business units with the same desired goal of offering excellent customer service; whether it be bereavement support, CPC or AML for guidance with tasks.Outreaching customers regarding transactions on accounts or to ascertain/confirm information. Updating customers KYC screens following trigger events, completing EID checks and completing all aspects of personal customer KYC in line with regulatory requirements.Continually developing my knowledge of our products and services through individual revision of business procedures.Onboarding customers through self-service channels guiding customers through application whilst adhering to Danske bank policies. Fully complying with all AML requirements at all times in regards to cash lodgements, direct engagement with customers to ascertain source of funds before accepting. Connecting & Building relationships with customers – listening to their needs and providing the right solution for them.