An experienced executive in senior sales and operations roles within the B2B energy sector, demonstrating a consistent record of effectively managing successful sales channels to acquire new customers and nurture existing relationships through diverse contact strategies, including Online, Inbound, Outbound, Outsourcing, and TPIs. Possessing extensive expertise in overseeing operational channels with a primary focus on ensuring client satisfaction, adhering to SLAs, optimizing cost-to-serve, and effectively managing costs.Furthermore, proficient in driving business expansion through mergers and acquisitions, adeptly managing the integration process and leading project management efforts. Skilled in orchestrating business restructurings to enhance operational efficiency and pioneering the development of internal policies and procedures. A track record of steering enterprises from their inception to achieving substantial multi-million pound turnovers.