I am a creative fast learner seeking opportunities that utilize my critical thinking and management skills to improve efficiencies and maximize gains. I am a detail-oriented and results-driven Insurance Professional with a proven record of fostering positive client relationships and ensuring customer satisfaction. Adept at managing end-to-end licensing resolutions, implementing process improvements and collaborating with internal teams. Seeking a role in a dynamic insurance organization to leverage my customer-centric approach, strong communication skills, and in-depth knowledge of insurance and licensing processes to contribute to the success of a forward-thinking insurance organization.
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Agency Contract Management SpecialistFarmers Insurance Sep 2020 - Oct 2024Olathe, Kansas, United StatesResponsible for all producer licensing needs and compliance for new and existing employees. -
Senior Service AdvocateFarmers Insurance Jan 2013 - Sep 2020Olathe, Kansas, United StatesApplied underwriting guidelines for multiple states. Maintained risk selection integrity by analyzing and processing complex policy service transactions for both auto and homeowner policies in multiple states. Reviewed auto and homeowner new business applications and determined eligibility. Analyzed and resolved complex policy and account related questions from agents and customers. -
Coverage Specialized TeamFarmers Insurance Aug 2011 - Jan 2013Olathe, Kansas, United StatesConfirmed coverage through the use of billing systems for auto and property claims. Resolved minor coverage disputes on auto policies including deductible and coverage disputes. -
Senior Customer Service AssociateFarmers Insurance Mar 2010 - Aug 2011Olathe, Kansas, United StatesFiled loss reports from insureds, agents, and claimants for both auto and property losses. Confirm coverage for insureds and determine appropriate vendors for each loss including emergency mitigation, ALE and rental car. Answered status calls from insureds, claimants, and agents. -
Design/Fabrication/IntegrationMasterlink Machinery And Services, L.L.C. Aug 2009 - Mar 2010Lenexa, Kansas, United StatesDesign and build automated packaging equipmentIntegrate necessary equipment into existing conveyor systemsMaintenance and repair of existing equipment -
Team LeaderLowe'S Companies, Inc. Apr 2008 - Aug 2009Shawnee, Kansas, United StatesProvided excellent customer service while assessing customer needs and scope of their project. Responsible for the completion of tasks and projects while providing guidance for the employees of the department. -
Sales RepresentativeRadio Shack May 2002 - Apr 2008Topeka, Kansas, United StatesAssessed customer cellular phone needs and plans for major wireless companies. Controlled cash transactions and bank deposits. Ordered and maintained inventory. Trained new employees. -
Associate ManagerSonic Drive-In Jun 1998 - May 2002Lawrence, Kansas, United StatesHired, trained, and supervised over 50 employees. Evaluated employee performance, ordered and inventoried supplies, and executed as General Manager as needed. -
Assistant ManagerThe Wendy'S Company May 1993 - Jun 1998Lawrence, Kansas, United StatesHired, trained, and supervised over 40 employees. Evaluated employee performance, ordered and inventoried supplies, and executed as General Manager as needed.
Lee James Education Details
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Bryan College
Frequently Asked Questions about Lee James
What is Lee James's role at the current company?
Lee James's current role is Insurance Licensing and Underwriting.
What schools did Lee James attend?
Lee James attended Bryan College.
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