Spearheading a high-performing team of 29 field engineers, I expertly coordinate daily responses to customer inquiries while astutely managing operational costs, en-suring adherence to allocated budgets. Additionally, I successfully oversee ISO 9001 internal audits, maintaining rigorous quality standards. With a keen eye on key per-formance indicators (KPIs), I drive continuous improvement, guaranteeing achieve-ment of strategic objectives and excellence in service delivery