In my current role as Director of Business Development, I: Lead the design, building, and commissioning of a domestic contract coating center for coating services, ensuring equipment, materials, and products are properly set up. Develop a robust sales pipeline to understand customers’ position in the purchasing process, and conduct campaign prospecting via in-person, phone, and email to secure sustainable revenue growth targets. Work closely with customer teams to manage sampling projects, and collaborate with both internal and external engineering teams, to facilitate the successful, profitable, and timely completion of the project. Strengthen existing customer base by implementing strategic plans aimed at enhancing customer satisfaction levels; identify and explore opportunities for growth. Liaise with contracted marketing firms to design and develop distributed material, websites, and tradeshow setup, including coordinating display materials.

In my previous role as US Sales Manager, I:  Identified, contacted, and secured prospects for new capital equipment customers through multiple industries for expansion in geographically dispersed areas within the US and North America. Recognized new markets for development, led prospect conversion from numerous channels and searched for possibilities to upsell and cross to existing customers. Liaised externally with customer teams to ensure the successful completion and management of sampling projects within the stipulated time, budget, costs, and final deliverables. Maintained and fostered relationships with new and existing customers, to facilitate long-term partnerships; obtained referrals from existing customers to widen the sales pipeline. Wrote detailed sampling reports for review and reference purposes and handled the preparation of customer proposals to ensure accuracy and efficiency.

In my previous role as Assistant Sales Manager, I:  Supervised and coordinated the activities of a team of seven sales representatives for an aerospace manufacturer; delegated tasks and monitored completion to ensure the timely processing of customer orders and quotes. Oversaw the analysis of and provided approval for pricing and lead times for all new and blanket orders, and standardized company-wide pricing structure for distributed products. Ensured on-time delivery metrics were achieved, by assessing daily, weekly and monthly schedules with manufacturing, warehouse, and shipping operations, resulting in an increase in on-time deliveries from 95% in 2016 to 98.5% in 2018. Handled the resolution of all escalated customer-related issues, which led to the growth of the customer satisfaction index, from 91% in 2016 to 97% in 2018. Recorded a decrease in employee turnover from 43% in 2016 to 17% in 2018.  Enhanced departmental workload from 2017 to 2018, while not increasing department headcount, by designing and implementing more efficient processes.

In my previous role as Regional Sales Manager, I:  Evaluated prospective customers’ existing energy supplies and conducted an in-home analysis of their energy needs, to determine the best product that met customers’ needs. Communicated with clients to understand energy-related issues, proposed solutions to resolve all concerns, and analyzed the financial ROI of proposed solutions. Prepared project proposals and conducted follow-up throughout the entire sales cycle to ensure a successful sales closure; scheduled meetings with customers to determine the best time to perform installations. Served as the project manager and collaborated with the document management, permit submission, scheduling, and construction departments to facilitate the timely installation of purchased solar systems. Established a process that drove customer relationships by communicating with customers regularly, during and after the installation process, to enhance customer satisfaction and promote referral business. Led daily pipeline review and management through CRM (SFDC), and organized marketing and informative events, to educate customers, building industry, and real estate professionals.  Planned the design and development of an innovative solar system, ensuring compliance wot local building codes and authorities with jurisdiction.

In my previous role as Manager of Sales, I:  Facilitated training sessions for a sales team of four account executives, to educate them on the company’s sales goals; led the team on an assignment to increase market share in the Southern Arizona market. Developed a comprehensive sales plan that clearly outlined a clear route to hitting established sales goals and targets, and incorporated multiple sales techniques and plays, to strengthen the sales team. Created and implemented company-wide initiatives aimed at increasing product value propositions and provided strategic plans to break into new markets, successfully. Improved existing business mode/base of business with a major focus on ensuring customer retention and expansion; executed plans to increase customer base, resulting in an increase in profit margins. Administered, implemented, and led continuous education schedule to grow the sales team’s acumen, and provided career development opportunities to employees.

In my previous role as Major Account Executive, I:  Built, maintained, and strengthened relationships with high-profile annual revenue accounts worth over $100,000; leveraged new and existing customer relationships, to increase revenue. Facilitated all agreements for master service agreements within Tucson’s major account arena. Successfully acquired major accounts, including TEP, Northwest Medical Center, Oro Valley Hospital, and Hilton EL Conquistador. Led high-level conversions with C-Level executives to discuss and address business needs and utilized effective selling techniques to guide the sales process to close. Worked collaboratively and strategically with management, to deliver forecasts and identify trending opportunities/challenges, and provided effective solutions.

In my previous role as Sales Manager, I:  Directed the activities and coordinated the efforts of six account executives managing the Southern Arizona Territory and $1.5M annual revenue quotas. Established and promoted a working environment focused on training, support, and commitment, by providing mentorship to account executives and rewarding outstanding performance, Conducted and facilitated weekly one-on-one meetings with each AE, addressing MTD and YTD commitments, activity standards, and future pipeline. Oversaw the collection and analysis of all proposals and presentations, to ensure accuracy, transparency, and viability, and managed key accounts. Supervised pre- to post-sales activities for the designated goods and regions, while guaranteeing the greatest level of customer satisfaction.

In my previous role as Specialist-Managed Print Services, I:  Assisted in analyzing the company’s printing requirements, and provided the company with increased visibility of their printing, at both the input and output levels. Utilized Xerox to maintain service and supply chain, for all documents, and ensured all equipment was properly maintained, by implementing a scheduled maintenance routine. Managed a sales team of seven supporting strategic initiatives, educating customers on a portfolio of business solutions, and conducting research to identify areas for expansion services. Functioned as the project manager overseeing the largest AOT-Xerox-managed print deal in company history and providing initiatives, to drive project completion. Oversaw the entire project lifecycle from start to finish, and confirmed all activities conducted aligned with the rules and requirements stated in the print deal.

In my previous role as Sales Representative, I:  Recorded division's best CW rate in 2007. Received 100% retention to internal finance lifetime. Mainted 100% non-contingencies 200 and 300% against draw 2007-2008.

In my previous role as Industrial Engineering Manager, I:  Managed all aircraft, ground, and intermodal transport for UPS Southern California District operations.