Lee-Li Ng Email & Phone Number

Singapore

Singapore

Certified as Workplace Learning Specialist, focusing on learning initiatives for Small Medium Enterprises.Worked on curriculum and instructional design projects for physical and digital learning. (DACE and ACTA Certified). Focused on human capital development and service management / training in hospitality, tourism, retail and the service /manufacturing sectors. Consultation work on coaching/mentoring, training, curriculum development and educational consultancy, including blended learning and internship program for Tourism/Training Institutes in Singapore, Kunming/China, Lombok/Indonesia and TVET Schools in Lao, PDR, Cambodia and Uzbekistan.Training & course development for soft skills like creativity, critical thinking, problem solving, numeracy, communications and time management as well as leadership and people/team management.Training for Career Conversion Programmes for PMETs.

Teaching tourism modules for Murdoch University - Sustainable Tourism, Festivals and Events, Travel and Tourism in Society. Supervised student projects and conduct assessments.

Singapore

Focused on development and delivery of Service Management & Service Excellence Programmes and Stakeholder Management workshops. Clients include Ministry of Finance, Singapore Police Force, Public Utilities Board, National Parks Board, Casino Regulatory Authority and other government bodies and Statutory Boards.

School Of Hospitality & Academy For Continuing Education

Delivered and facilitated hospitality & tourism modules for polytechnic students using problem based learning. Engage in business development for adult education courses.

Implemented innovative and hands-on learning methods of learning using discussions, field work and online platforms for final year modules in Resort, Spa, Attractions, Exhibitions & Events. Taught research modules using SPSS and statistical functions of EXCELLectured and led a team of lecturers plus admin support staff at The Tourism Academy @Sentosa.-Responsible for planning and monitoring of 100-200 student's academic progression, internship and assessment schedules every semester.-Supervised a team of 4-6 lecturers to ensure continuous staff development and academic integrity in all aspects of teaching and assessments.

Managed the Visitors Services Department 2002-2004 and the Public Relations and Marketing Department from 2000-2005.- Responsible for meeting the centre's visitor attendance projections, advertising budgets, media plans, tenants and members objectives. - Led a team of 8 to manage the centre's tickets sales & promotions, corporate events, sponsorships and membership programmes.- Responsible for all corporate communications and publications as well as hosting of VIP tours.- Responsible for all Service Quality initiatives, feedback channels and visitor satisfaction survey.- Led team of 10 full time and up to 20 part time crew to provide front line services to visitors. Operation include: tickets sales, admission control, information booth, retail counters, simulation rides and Omni-theatre shows.

Developed and lectured Marketing and Tourism related modules to full time and part time students.-Served as student club advisor and student mentors-Coached students learning in the Teaching Enterprise Project

Led a team of 6 staff to market and promote Sentosa as a group tour and corporate event venue.-Responsible for all group ticket sales and corporate functions on the island. Including operations of private functions and group events from end-to-end. Events included family days, post conference social events, corporate functions and networking events.-Responsible for Servicing travel agents and destination management companies bringing tourists to the island and attending travel fairs and trade events to promote the island.

Master'S Degree, Recreation, Parks & Tourism, 4.0 Out Of 4.0

Activities and Societies: Served as a student representative of the School's Curriculum Committee (1987-88) Worked as International.

Bachelor'S Degree, Sociology & Leisure Science, 3.85 Out Of 4.0

Activities and Societies: Worked as a Travel Intern in the International Student ( 1986-87) Volunteered as social program planner.

Education record