Lee Litherland Email and Phone Number

 Transformed operations by implementation of CrunchTime Net-Chef across 150+ locations, replacing legacy systems in favor of cloud-first technologies and real-time data; mobile apps for ordering/receiving and counting inventory enhanced efficiency and eliminated data entry errors.  Championed significant change management around full application and tech stack overhaul, including SAP ERP, Simphony 2 upgrade, Wepex (capex & projects), FDK (cash management) to position the US for significant growth; lead all steering committee sessions to report progress, escalate issues, and ensure all stakeholders were informed Launched PMO for org, introducing project and change management standards in all business initiatives Partnered with corporate departments (based in Spain) to align US operations and technology with other Areas business units in Spain, France, Portugal, Mexico, Germany, Chile Key driver in Operational Excellence transformational program to optimize operations in partner with new technology to meet KPIs; reduced COGS and optimized revenue with a focus on continuous improvement; COGS reductions approximately 25 and Inventory DOH reduction of approximately 25% Implemented Hubspot CRM as an external and internal communication and ticketing tool, automating the credit request process from vendors; virtually eliminated credit holds by modifying vendor payment protocols. Nearly 70% of COGS spend processed thru electronic POs and invoices, with continuous improvement focus

 Transformed guest experience by deploying cloud POS system, allowing for increased revenue through multi-channel (traditional & e-commerce) payments built upon the POS platform: namely, MSG mobile app for Knicks, Rangers, & Live events, and a Radio City Music Hall app, as well as self-service kiosks. Kiosks and line-busting reduced wait times by 5% and increased basket size, while reducing labor costs. Increased revenue with sponsorships; implemented EMV/NFC contactless at all points of purchase. Managed team of Analysts & Event Support staff, as well as consultants on multiple project implementations, compliance initiatives, and supported a portfolio of 20 applications in a matrixed organization, to offer guests dozens of quick-service (QSR) F&B and retail concepts at MSG Arena, Radio City, Beacon & Chicago Theatres, and The Forum, as well as premium Suites & Restaurants, in 24/7 and event-based ops. Reduced PCI scope, implementing P2PE, and retired non-compliant applications. Led company-wide change management around POS and POS-adjacent systems, implemented compliant policies for credit card handling as well as password changes, server patching, and regular attestations of compliance for pertinent systems. Expanded ERP platform to retire legacy applications and reduce application support footprint, while supporting company’s cloud-first objective. Revised event support model, empowering business users to be more self-sufficient, elevating onsite tech support to be 1st escalation, and to leverage my team as an additional point of escalation, reducing support requests 25%. Began as a Consultant, hired permanent as Director, and promoted to Senior Director. As consultant, responsibilities included project management for portfolio of apps, using waterfall and agile/scrum methodologies, for capital, operational, and discovery projects, in excess of $10MM; led RFP process, supported contract negotiations, and tracked all financials

 Managed multiple projects related to Carnival’s financial systems; capital & operating budgets in excess of $6MM, leading a team with a global footprint (6 Cruise Line brands) as well as offshore development and support teams. Relationship manager across multiple vendors and 10 Operating Companies and led implementation of an automated testing solution over Oracle Financials 11i and R12 for 8 eBS modules, using HP’s ALM, QTP, BPT, and Turnkey’s cFactory software, reducing manual testing effort by nearly 50%. Led implementation of BlackLine for Account Reconciliations, across multiple Operating Companies, ensuring SOX compliance, and reducing account reconciliation time by 35%, while removing manual (Excel) processes. Served as Management Consultant to Carnival UK during migration from CrunchTime! to MarineXchange (SME for both systems).

 Managed multiple high-profile projects simultaneously, with combined budgets in excess of $5MM; led successful implementation of enterprise supply chain solution, along with initiatives which supported Tour, Port Cost, and Itinerary Planning functions. Oversaw full integration with Oracle Financials, retiring multiple legacy systems. Championed RFP and vendor selection process; presented recommendation to CEO. Managed Holland America Line/Seabourn merger efforts related to MXP Procurement, from CrunchTime! To MXP. Managed two multi-functional teams, consisting of multiple Business Analysts, developers, as well as several functional managers at all levels of the organization (staff to VP).

 Led successful dual-branded deployment of CrunchTime! Enterprise Manager, resulting in significant cost reductions to onboard beverage operations (average $1.6 million annually) and operating efficiencies in inventory management and shipboard operations; integrations to financials increased efficiency and reduced processing errors Deployed application to 24 vessels throughout 2 fleets of cruise lines, including complete data synchronization of inventory and consumption figures, averaging $1-$2 million per vessel Served as key internal liaison with vendor and among all RCCL departments, at all organizational levels  Responsible for all supply chain functions and inventory financials for the two then-largest cruise ships in the world, while adhering to US guidelines and policies Managed a division of 10 employees in a 24/7 operation and an average inventory in excess of $1 million; implemented cross training program for hotel and F&B staff Increased inventory turns and reduced overall inventory by 50% while maintaining desired service levels

 Responsible for all demand planning functions related to the Club, Mass Merchandise/Drug/Dairy, and Foodservice/Vending channels of trade; doubled forecast accuracy for Club & Mass channels Served as key liaison between Sales, Marketing, IT, and integrated Supply Chain functions Configured and implemented upgraded version of demand planning software (Prescient), increasing operational efficiency and retiring legacy databases and processes Maintained inventory levels in SAM’S clubs & Wal-Mart DC’s, Tropicana’s two largest customers, creating new replenishment and demand plans Created new KPI and sales analysis reporting metrics to allow management to focus buying patterns on more profitable distribution centers and stores