Working at major online retailer supporting all aspects of their Oracle Fusion Middleware implementation on Weblogic.In my time at the IBM client, I was instrumental in the design and build of the clients new Oracle Fusion Middleware estate on a new linux platform running on Oracle Virtual Machine (OVM). This was a multi year project to migrate the whole system from running on a legacy AIX platform.I built the Weblogic domains and configured all of the fusion middleware… Show more Working at major online retailer supporting all aspects of their Oracle Fusion Middleware implementation on Weblogic.In my time at the IBM client, I was instrumental in the design and build of the clients new Oracle Fusion Middleware estate on a new linux platform running on Oracle Virtual Machine (OVM). This was a multi year project to migrate the whole system from running on a legacy AIX platform.I built the Weblogic domains and configured all of the fusion middleware components such as Oracle Service Bus and Oracle SOA Suite, amongst others.To aid the build I developed a number of Weblogic Scripting Tool (WLST) scripts to automate the build process as much as possible. I have also written a number of WLST scripts to allow detailed monitoring of the completed domains in an ongoing support capacity.In that support capacity I am team lead of the OFM support group, responsible for ensuring that IBM manages the OFM software and infrastructure for the client. I provide support 24x7 ensuring that we respond quickly to any incidents.Amongst the many tasks I perform are: - general Weblogic management, such as JMS, JDBC, clustering/high availability, persistent stores, work managers.- performance monitoring and tuning- investigation of complex issues using thread dumps, heap dumps, java flight recorder and app dynamics.- analysing log files, infrastructure and operating system logs to solve issues- managing SSL certificates in keystores and SSL setup in Weblogic- ensuring security risks are identified and patched where appropriate by applying patches using Oracle oPatch or BSU tools.- Working directly with Oracle support and Oracle ACS teams to resolve issues or identify improvements- Ensuring from an arctitectural point of view that the infrastructure in use is fir for purposeI am familiar with App Dynamics which is used for monitoring and alerting for the Fusion Middleware domains and responding to those alerts when generated. Show less

ITIL V3 Foundation certified technical service delivery manager (TSM) ensuring quality of service provided to major clients of IBM.Strong technical background in Oracle Siebel enabled me to be the onsite TSM advising the clients on technical issues relating to the Siebel application. I managed a team of 30 offshore resources who supported the two worldwide Siebel applications to over 70 countries.

Team Lead for Oracle Siebel 7.8.2 Call Centre development team.The client had very short timescales to deliver a new call centre system based in Germany for a new product they had developed. The system was to support patients calling in who had problems with the product.The system had to link into their existing medical information systems and communicate via eMail to their medical support groups.I initially worked with the client and the IBM business analyst to help… Show more Team Lead for Oracle Siebel 7.8.2 Call Centre development team.The client had very short timescales to deliver a new call centre system based in Germany for a new product they had developed. The system was to support patients calling in who had problems with the product.The system had to link into their existing medical information systems and communicate via eMail to their medical support groups.I initially worked with the client and the IBM business analyst to help define requirements. Once that was complete, I interviewed candidates for the roles required on the team, before assigning them work to complete.I myself worked on the development of the call centre application within Oracle Siebel and integrating with other applications.I regularly met with senior client management and IBM partners to discuss progress and work through any issues. Show less

Design, Build and Implementation of a Siebel 7.8.2.2 system consisting of multiple projects (Contact Management, Fraims and ERM) built into the same environment.I worked as an Oracle Siebel developer specifically tasked with almost all of the workflow development. This also included writing custom business services in java eScript and making configuration changes in Siebel Tools.I created standard workflows as well as batch workflows, which required job templates to… Show more Design, Build and Implementation of a Siebel 7.8.2.2 system consisting of multiple projects (Contact Management, Fraims and ERM) built into the same environment.I worked as an Oracle Siebel developer specifically tasked with almost all of the workflow development. This also included writing custom business services in java eScript and making configuration changes in Siebel Tools.I created standard workflows as well as batch workflows, which required job templates to run.I also configured and modified the Siebel Documentation server to produce reports required by the project.Part of my role involved assessing and reviewing the technical specifications provided to us by the design team. Frequently these documents were of a poor standard, and I had to completely re-design a section of functionality after discussions with the project architects.As my skillset also includes Visual Basic programming, I became responsible for creation and alteration of a Microsoft Excel spreadsheet which we used for loading and unloading of reference data into the Siebel application. I coded VBA which would use MS COM to connect to Siebel and either create or remove various data. Show less

Siebel 2000 Impelmentation & SupportPwC provided Application Outsourcing support for various clients. The process was managed by a Siebel 2000 call centre system which was to be customised to become ITIL complient.I was employed by PwC to configure and support their existing Siebel 2000 call centre system. In my time with PwC I became the technical team lead for the group of developers, responsible for the continual development and support of the Siebel 2000… Show more Siebel 2000 Impelmentation & SupportPwC provided Application Outsourcing support for various clients. The process was managed by a Siebel 2000 call centre system which was to be customised to become ITIL complient.I was employed by PwC to configure and support their existing Siebel 2000 call centre system. In my time with PwC I became the technical team lead for the group of developers, responsible for the continual development and support of the Siebel 2000 implementation.This involved numerous upgrades (including applying Siebel patches), performing disaster recovery and working closely with the multi-lingual helpdesk who logged the Service Requests in Siebel.I personally fully installed and configured the Siebel 2000 system from scratch on 3 occasions after hardware upgrades were required. I also managed the Siebel servers, ensuring that running jobs such as workflow and communications manager did not fail.I also coded external Visual Basic 6 programs which used Microsoft COM to interface to the Siebel application and monitor various parameters, and produce reports when the parameters were breached.Many of these reports were creating in Microsoft Excel, which involved writing VBA code again to access the Siebel system via COM, and format the results of a query into an Excel spreadsheet. Show less