Lee May Email and Phone Number

• Engaged with prospects and donors of the Museum to cultivate and/or steward them with the goal of continued and/or increased financial support; communicated via email, phone, face-to-face conversations, and both formal and informal written proposals and reports• Created and executed strategy plans for cultivating donors, including evaluation of prospect research, devising outreach steps, and planning for executive/board/peer connector involvement; incorporated team and executive feedback from regular strategy meetings into plan• Collaborated with Museum program staff, research team and other fundraisers to develop fundraising materials, internal and external reports, meeting briefs and other informational pieces

• Directed the Museum & Library’s Development Office, including all operational aspects of the annual fund such as prospect research, direct donor engagement, solicitation and stewardship; oversaw staff managing the membership program; managed and performed tasks such as list generation, direct mail, data processing, data analysis, and reporting; worked with External Affairs to create marketing and acquisition material • Managed all fundraising aspects of the annual Liberty Gala fundraising event with $750k+ goal, including working with the Host Committee and executive leadership on cultivation and solicitation of major gift prospects, list generation for event invitations, stewardship and fulfillment of benefits for major donors and event sponsors, assisting External Affairs with creation of online and print marketing materials, and fulfillment of fiduciary responsibilities. • Oversaw the day-to-day operation and hygiene of the Museum & Library’s Raiser’s Edge database, including implementing standards and practices for data entry, generation of correspondence, and consistency of data extraction for reports and analysis • In conjunction with executive leadership, developed strategies for member acquisition and retention, donor engagement and stewardship, and cultivation of mid-level and major gift donors

• Managed the Museum & Library’s Raiser’s Edge database, including performing gift entry, generation of correspondence, and general maintenance of donor records • Managed the membership program and served as main point of contact for all membership-related matters such as member communication, benefits fulfillment, and data analysis; worked with Administration/Operations on matters pertaining to event registrations and guest services • Worked with External Affairs to write and edit development-related copy and marketing materials • Conducted prospect research using DonorSearch philanthropic and wealth rating services, internet research and data-mining of existing donor data

• Processed incoming donations in the Raiser’s Edge database, including data entry and generation of correspondence and receipts • Constructed mailing lists for regular mailings to members, including membership renewal notices, event invitations, and annual appeals • Conducted prospect research using WealthEngine wealth rating service and internet research • Assisted in writing and editing development-related copy

• Operated in an early stage of technology-focused start-up as one of three inaugural U.S.-based employees• Advised and assisted subscribers via phone and instant-message communication on how the service could be best utilized to address their individual health needs• Helped troubleshoot and field test the CRM system(s) and other technology, and assisted management in developing and evaluating employee functions and best practices

• Sold Blue Cross Blue Shield health insurance over the phone, advising customers on optimal plan for their health needs and enrolling them in Affordable Care Act policies• Educated customers on insurance concepts and processes as well as individual plan details, ensuring they had a strong understanding of the product they were purchasing• Operated on competitive sales floor in fast-paced, results-driven environment• Complied with all ACA and HIPAA regulations in enrolling customers and handling sensitive data

• Retrieved items requested through interlibrary loan from library collection using Library of Congress call number system for item and location identification• Processed material through ILLiad and Horizon software systems and prepared them for distribution

• Managed inventories at eight accounts ranging in size from small convenience stores to large retail markets to maximize sales volume• Assisted with ordering of new product and oversaw deliveries to ensure proper handling• Provided frontline customer service to accounts on a day-to-day basis in conjunction with or in lieu of sales representatives• Assisted sales personnel with on-site product marketing and advertising