Lee Mcentee Email & Phone Number

Austin, Texas

• Subject Matter Expert for a subset of platforms within the Centralized Services Group, having fullresponsibility for the deployment, management, operation, and maintenance of those platforms.• Manage company security stack: Backups, SIEM Monitoring, Vulnerability Scanning/Prevention, Ransomware and Malware prevention.• Oversee all internal and client/tenant backups both locally and offsite to a self-hosted cloud environment.• Design, implement, and manage hosted VOIP systems for all existing and new clients.• Work with team to maintain and grow managed cloud services in self-hosted data center. • Troubleshoot a large variety of technology related issues for many different types of clientele including State agencies.

Austin, Texas Area

• Oversee and manage all aspects of information technology related equipment, resources, maintenance, security, and support for the Pacific Northwest region. •Troubleshoot and repair network, software, hardware, and security issues for users and the global network. • Maintain a high standard of response to user and network issues, providing technical and administrative support. • Accountable for maintaining a high standard of response to user and network issues, and proactively anticipating future prevention of issues.• IT asset inventory and software licensing management.• Manage IT vendors and SLA's.• Problem and Incident Management.• Grew area of responsibility from 9 offices (120 users) to 24 offices (450 users).• Improved average ticket response time from over 24 hours to under 60 minutes per incident.

Anchorage, Alaska

• Managed all regional IT responsibilities. Technical support, infrastructure maintenance, IT procurement, & IT capital budget.• Led teams of 5 to 10 employees depending on project needs.• IT asset inventory and software licensing management.• Consistently delivered projects ahead of schedule, and often under budget resulting in quicker return on investment.• Vastly improved many areas including IT support, IT infrastructure, file server storage, and vendor services management for the Alaska offices; resulting in less downtime of employees, increased productivity, more robust file share access, and increased security.

Burlington, North Carolina

• Specialize in extending the technology life and IT hardware availability. • Troubleshoot, service, and repair a variety of information systems related equipment ranging from computers, printers, and servers; while maintaining and meeting a strict quality control standard. • Manage back-end IT inventory and asset distribution. • Provide technical support. • Work closely with clients and vendors to ensure issues resolved, and deliverable's 100% completed.• Consistently closed out the highest amount of tasks or incidents per day in the department.• Authored procedures and knowledge articles to allow for more repeatable issue resolution and faster turnaround.

Bachelor'S Degree, Information Systems Security

Graduated with Honors

Associate Degree, Information Technology Networking