Lee Mcentee Email & Phone Number

Austin, Texas

• Subject Matter Expert for a subset of platforms within the Centralized Services Group, having fullresponsibility for the deployment, management, operation, and maintenance of those platforms.
• Manage company security stack: Backups, SIEM Monitoring, Vulnerability Scanning/Prevention, Ransomware and Malware prevention.
• Oversee all internal and client/tenant backups both locally and offsite to a self-hosted cloud environment.
• Design, implement, and manage hosted VOIP systems for all existing and new clients.
• Work with team to maintain and grow managed cloud services in self-hosted data center.
• Troubleshoot a large variety of technology related issues for many different types of clientele including State agencies.

Austin, Texas Area

• Oversee and manage all aspects of information technology related equipment, resources, maintenance, security, and support for the Pacific Northwest region.
• Troubleshoot and repair network, software, hardware, and security issues for users and the global network.
• Maintain a high standard of response to user and network issues, providing technical and administrative support.
• Accountable for maintaining a high standard of response to user and network issues, and proactively anticipating future prevention of issues.
• IT asset inventory and software licensing management.
• Manage IT vendors and SLA's.

Anchorage, Alaska

• Managed all regional IT responsibilities. Technical support, infrastructure maintenance, IT procurement, & IT capital budget.
• Led teams of 5 to 10 employees depending on project needs.
• IT asset inventory and software licensing management.
• Consistently delivered projects ahead of schedule, and often under budget resulting in quicker return on investment.
• Vastly improved many areas including IT support, IT infrastructure, file server storage, and vendor services management for the Alaska offices; resulting in less downtime of employees, increased productivity, more.

Burlington, North Carolina

• Specialize in extending the technology life and IT hardware availability.
• Troubleshoot, service, and repair a variety of information systems related equipment ranging from computers, printers, and servers; while maintaining and meeting a strict quality control standard.
• Manage back-end IT inventory and asset distribution.
• Provide technical support.
• Work closely with clients and vendors to ensure issues resolved, and deliverable's 100% completed.
• Consistently closed out the highest amount of tasks or incidents per day in the department.

Bachelor'S Degree, Information Systems Security

Graduated with Honors

Associate Degree, Information Technology Networking