Providing Specialist Business Recovery & Continuity on IBM iSeries and AS/400 platformsGood knowledge and understanding of Power system VIOS setup and configurationOperational knowledge and usage of BRMSExcellent skills in Backup and Recovery of ISeries and AS/400Good hardware maintenance skills for replacement partsWorking knowledge of the following O/S V5R1, V5R2, V5R3, V5R4M0 & 5, V6R1, V7R1, V7R2, V7R3Configuration of IBM V3700 and V5030 Disk SAN technologyPerform co-ordinating of customer rehearsals, providing the main contact from Daisy Corporate Services before, during and after the rehearsalProvide support to Sales and Pre-Sales in making sure the correct machine configuration for contract quotesTrain colleagues on the iSeries and AS/400Implementation, administration and support of NetApp O365 cloud backupImplementation, administration and support of Asigra cloud backup V14.2

Provider of IT technical support solutions to companies requiring a skilled contractor.

Providing Windows 7 floor walking assistance and laptop build engineer to AIG offices around the UK as a contractor for MicrosoftThis ranged from advising users how to backup their data and Outlook PSTs to network drivesProviding support on the new Microsoft Office products of 2010 including the configuring Outlook 2010 Sorting out basic configuration of Windows 7 to users requirementsMapping network drives, wifi and configuring Juniper Pulse VPN softwareLiaising with Point of Contact on each site visited to make sure they are aware of who has been visited after their machine had been imaged and what sort of problems occurredProvide a daily report to Microsoft advising of solutions or outstanding issuesLaptops built using the PXE method with SCCM 2012 distributing the image to the laptopUse MDT jobs to backup and restore user data to their new laptop via SCCM 2012 Once the data had been restored to the new device, installing of the laptop with new docking station had to be completedProvide any additional assistance with Printer setup, network drive mapping and restoring data

Migrating all desktops and laptops to Windows 7Performing upgrades from Windows XP to Windows 7 for Wye Valley Trust (NHS) using SCCM 2012 PXE boot methodBacking up user data for them before imaging Then where needed install software and configure outside the standard imageWhere required also provide post migration support for the usersContacting 3rd party suppliers for advice on installation issuesRecord asset details of old and new desktops for each userMapping network drives, wifi and printers both network/USB

Providing Windows 7 floor walking assistance to HMRC government offices around the UK as a contract for Cap Gemini.This ranged from advising users how to backup their data and Outlook PST to network drives. To providing support on the new Microsoft Office products of 2013 for everything bar outlook which is 2010. Sorting out basic configuration of Windows 7 to users requirements. Liasing with Point of Contacts on each site visited to make sure they are aware of who has been visited after their machine had been imaged and what sort of problems occurred.Some occasions we were asked to PXE boot PCs to get the desktops imaged to Windows 7. This was done using SCCM 2012 and was used afterwards to make sure the client side updates were installed.

European Wide Rollout – Wyse VDI & Xerox Printer RolloutTravelling to the weekly scheduled sites as designated by the co-ordinator These included all of the following Airports, Railway Stations and downtown/city sites to install Wyse VDI & Xerox 3325 Fax Scanner PrintersOrganise my own hotels, flights & other modes of transport once the scheduled sites had been allocated to myself Performing site audits and data backup of all desktops commencing the rolloutWorking as the lone onsite engineer, submitting reports dailyWork alongside offshore team in India via Skype as configuration of VDIs was performedDealing with any issues Citrix Xen Desktop, App, Appsense, Windows 7 & Office 2010 Provided post installation user training to the station staff on how use the new systemsHelp implement a tablet sales solution with wireless credit card reader at Birmingham Airport UK. Then provide support and advise on how the tablet should be used

Migrated Office Depot Offices and Distribution centres in UK and European countries to Windows 7 as one of Kelway’s customersMethod of migration to make sure the user has backed up their data 1st and then to check the hardware is up to correct specificationIf required perform memory upgrades or complete desktop/laptop swop out Once this is done, image the machine using PXE boot and SCCM to delivery the image plus any additional applications from the non standard imageProvide any additional assistance with Printer setup, network drive mapping and restoring data

As part of the Technical support team I am currently involved in the ERP project to upgrade Movex to the new M3 version of the Lawsons product. This includes:Design and maintenance of M3 Documentation using StreamserveData migration using a 3rd Party Software package called Talend to upload into M3 ERP system Control and maintenance of the M3 system using LifeCycle Manager (LCM)Control, customisation and maintenance of Smart OfficeControl, customisation and maintenance of Lawson Enterprise Search (LES)Just completed a major project to migrate all of Rexel UK email systems.This involved migrating over 3000 users and 700 mailin databases from Lotus Notes to Microsoft Office 365 email system using the Quest migration tool. Resetting up 170 Blackberries mostly with remote assistance to the user. This was completed within 7 months. In addition I provide solutions and support for IT projects in the business. This includes the development and support of the following Support for all AS400, Windows servers, Print servers and Network infrastructureProviding Print Management solutions and reporting of usageMaintain and develop Halcyon Operations SuiteMaintain and Support Blackberry Enterprise Server & Blackberry handheld devices. Support of the Domain Active DirectorySecurity, Batch processing, Upgrades & fixes of the Power 7 systemsThird level support of the group service desk on all systemsRelocation of physical servers and As/400/Iseries/Power 7 into a secure datacentreSetup additional new servers in the datacentre.Migrating Desktops and Laptops to Windows 7 using ghost imaging.

Providing 2nd Line Desktop Support @ SCC on a number of facility managed accounts. These clients were Unipart, Taylor Woodrow, United Utilities. Supported packages including Lotus Notes V5 to V7, Outlook 2000 & 2003, Novell V5.1, MS Office 2003

Cap Gemini were providing my services to Corus Steel (now Tata Steel)Responsible for 2nd line support using remote control software. Performing support by providing fixes to Novell, Lotus Notes, MS Office and client bespoke software. Doing installs of software requested by the users of the fore mention packages. Using the Helpdesk package Remedy to provide an audit trail of progress to the fix solution of the user’s problem. Performing User Profile admin on Novell and Active Directory 2000. Occasional field support calls for break fix O/S & Software and installation of PC hardware.

Responsible for AS400 & Intel platform backups. Providing support on NT & 2000 servers and 2000 & XP clients. Upgrading Lotus Notes from 4.63 to 6.5 on the P.C. clients, along with Microsoft Office 97 to 2000. Loading the windows updates to the latest Hotfix levels and the latest Macafee Anti-Virus suite on the Clients.

Working as an Operations Support Analyst. The core responsibilities for my role were as follows: Backup and recovery on AS400 and Intel based platforms.User profile Administration for AS400, Lotus Notes & Netware Environments.Monitoring/support of AS400 & Intel Systems.Upgrades & Fixes on AS400 systems.Computer Room Environment.Automated & Manual Batch Processing on AS400 systems.Third Level Support for the Paragon Helpdesk on all Systems.Security on AS400, Intel and Netware Platforms.Ordering New Hardware & Software for Intel Client EnvironmentSome project work was also undertaken for the following projects Robot Schedule/Alert Upgrades, JBA21 System Upgrades, IP Printing on the AS/400s & Client Access to Express upgrade.

Working as an Operations/Technical Support Analyst providing mainly backup and support functions with occasionally development. Responsible for the daily backup of AS/400s, S/38 & Windows 3.11/95 Clients, batch processing on the AS/400s & S/38. Providing support at the Head Office and remotes sites. With occasionally visits with overnight stays.