Lee Ming Yong Email & Phone Number

Subang Jaya, Selangor, Malaysia

• Providing pre-sale technical supports, sale pitch meeting, prepare CAD design drawings• Performing installation and commissioning of greenhouse control systems on customer sites• Collaborate with R&D and the sales team to further enhance installer processes and partner/customer training programs and documentation.• Providing remote support for (partner) technicians in the field during installation, commissioning and troubleshooting. • Diagnosing and repairing… Show more • Providing pre-sale technical supports, sale pitch meeting, prepare CAD design drawings• Performing installation and commissioning of greenhouse control systems on customer sites• Collaborate with R&D and the sales team to further enhance installer processes and partner/customer training programs and documentation.• Providing remote support for (partner) technicians in the field during installation, commissioning and troubleshooting. • Diagnosing and repairing faults in the field, whether related to installation or to equipment failure.• Providing assistance with delivering technical training sessions and (potentially) seminars to partners, customers Show less

Selangor, Malaysia

Handling machinery in poultry vaccination administration.Ensure proper handling in vaccination by periodic visit to customers sites.Liaise with customer and ensure all needs are met.Parts sourcing and machine modification, cost down consideration.

Malaysia

provide on site support for manufacturing automation in semiconductor industry.handling daily complaints and upgrades.setup, commission and quality maintenance upon every upgrades.liaise with R&D on customer feedback and changes on machine

Subang Jaya, Selangor, Malaysia

+ Provide technical service and support to customers + On-Site service at customer facilities to diagnose equipment problems + Diagnose equipment breakdowns to maintain customer UPTIME + Provide solutions offered by the company in calibration, tuning, rebuilding and maintaining customer’s equipment + Promote the sales of spare parts to customers which would further assist in their machine UPTIME + Enter all technical claims, service activity, follow ups, and other customer… Show more + Provide technical service and support to customers + On-Site service at customer facilities to diagnose equipment problems + Diagnose equipment breakdowns to maintain customer UPTIME + Provide solutions offered by the company in calibration, tuning, rebuilding and maintaining customer’s equipment + Promote the sales of spare parts to customers which would further assist in their machine UPTIME + Enter all technical claims, service activity, follow ups, and other customer related inquiries, while maintaining data integrity + Follow up on performed service calls and open technical support claims Show less

Bukit Jalil

+ Basic troubleshooting, installation, maintenance and repair on designated equipment.+ Completing Preventative Maintenance and field modifications.+ Ordering and managing repair parts cycle times.+ Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.+ Maintaining daily communications with customers to ensure resolution and proper follow-up.+ Maintaining tools and test equipment and… Show more + Basic troubleshooting, installation, maintenance and repair on designated equipment.+ Completing Preventative Maintenance and field modifications.+ Ordering and managing repair parts cycle times.+ Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.+ Maintaining daily communications with customers to ensure resolution and proper follow-up.+ Maintaining tools and test equipment and ensuring they are properly calibrated.+ Utilizing the escalation process to resolve customer service delivery issues.+ Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.+ Handled instruments includes :• Bruker handheld type X-ray fluorescent spectrometer, • Bruker Gas Analyzer,• Oxford Instrument desktop type X-ray fluorescent spectrometer,• SEC Mini Scanning Electron Microscope, • Hirox Digital Microscope • Boeckeler PowerTome Ultramicrotomes Show less

+ Responsible for on-site installation, implementation, maintenance and repair of company OEM end tester systems which include hardware, software and networking products as well as operating systems. + Installs and optimizes hardware/software/network products and configurations at customer sites. + Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and… Show more + Responsible for on-site installation, implementation, maintenance and repair of company OEM end tester systems which include hardware, software and networking products as well as operating systems. + Installs and optimizes hardware/software/network products and configurations at customer sites. + Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which impact product performance. + Delivers fully integrated solutions, which include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. + Responsible for training other field engineers or customers. Show less

+ Prepare scheduled and necessary updates of all activities and analysis of manpower and equipment required+ Inform all supervisors and subcontractors promptly of any schedule changes, and work closely with all clients to ensure requirements are met+ Maintain budgetary, scheduling, and project database oversight, and report regularly to project manager to keep him constantly informed of job progress, plans and problems that could significantly affect costs or schedules+ Manage… Show more + Prepare scheduled and necessary updates of all activities and analysis of manpower and equipment required+ Inform all supervisors and subcontractors promptly of any schedule changes, and work closely with all clients to ensure requirements are met+ Maintain budgetary, scheduling, and project database oversight, and report regularly to project manager to keep him constantly informed of job progress, plans and problems that could significantly affect costs or schedules+ Manage compliance, quality control, and quality assurance Show less

Kulim Hi Tech Park, Kedah

+ Manage all quality-related issues within the manufacturing team (e.g.internal, supplier, customer and customer warranty)+ Identify root cause and instigate permanent corrective actions for product quality issues+ Work with internal and external stakeholders to resolve quality issues that arise to prevent compromising quality and safety standards+ Carry out product and process auditing + Ensure control plans and associated documentation are implemented effectively… Show more + Manage all quality-related issues within the manufacturing team (e.g.internal, supplier, customer and customer warranty)+ Identify root cause and instigate permanent corrective actions for product quality issues+ Work with internal and external stakeholders to resolve quality issues that arise to prevent compromising quality and safety standards+ Carry out product and process auditing + Ensure control plans and associated documentation are implemented effectively and maintained+ Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures+ Stop production in the event of manufacture of unacceptable goods/processes+ Ensure compliance and assist with adherence to the Quality Management system (ISO9001)+ Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process and system+ Assist with first off sample approvals+ Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis+ Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements+ Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)+ Manage the Supplier Key Performance Indicators (KPIs)supplier problem solving on time, cost recovery and supplier warranty indicators+ Contribute to continuous improvement activities+ Support and lead process improvement activities+ Write reports and present progress at project meetings and to clients+ Attend various meetings and action/communicate instructions+ Produce written reports and make presentations+ Perform root cause analysis and resolve problems Show less