Joined the design team at Brightrock Games to undertake design tasks on an upcoming project under the direction of the Lead Designer. In addition to ongoing community management work to develop the company brand and support of users and fans of previous titles.

Monitoring and management of community platforms (Facebook, Twitter, Official Forums, Steam Forums, Kickstarter, Reddit)Support of customers & community members across above platforms. Actively participate in the community to represent the interest of Subterranean Games and maintain positive, constructive relations with the community.Summarisation and distribution of detailed information regarding War for the Overworld and it's various gameplay elements into easily digestible formatsDesign and implementation of Quality Assurance processes for Subterranean Games' projects.Management of QA Team and community volunteers.Working with Graphic designers to develop and implement marketing strategies across major Storefronts. Steam, Humble, GMG etc.Participating in interviews with Press, both local and abroad, reinforcing major marketing points for War for the Overworld.Organisation of Community Events

Monitoring and management of official and steam forums on behalf of Subterranean Games. Interaction with community acting as a semi-official representative for the company.

Seconded from Lancashire County Council. Continued employment from One Connect Limited below.

Provide second-line support to both LCC staff and external customers regarding ICT Network Issues. Via remote solutions and on-site assistance.Support of both LAN and WAN production networks operated by LCC (LCC Corporate sites, Public sites, Schools) maintenance and management of CLEO Backbone network. Across equipment from various vendors.Support for Telephony implementations: Ericsson MD110, Cisco, Microsoft Lync.Management and organisation of visiting technicians.Seconded from Lancashire County Council

Provide second-line support to LCC Staff regarding ICT Desktop and Software issues. Remotely via remote access software and on-site within the local Preston area.Maintenance of equipment from multiple vendors, troubleshooting of hardware and software issues. Customer support in person and over phone.