• Analyzed, diagnosed, reimaged, configured, and troubleshooted problematic Oracle Servers, Tape Drives, and Micros POS• Restructured installation processes and staff teams, boosting productivity by 19% on POS projects• Researched, troubleshooted, and resolved an average of 3 major ticket issues related to Oracle Server and Micros POS failures daily resulting in a 23% increase in productivity for the market• Managed POS projects that includes logistics, inventory, hardware installation, hardware configuration, and system training• Executed major POS installations and Servers of up to 100+ stations for large clients including: Nissan Stadium, University of Memphis, Opry Mills Mall, and Macy's• Investigated hardware product issues involving materials and software and devised solutions• Developed test methodology to check product features and devised test plans for modules• Met regularly with clients to discuss project specifications and milestones and provide updates on progress• Provided new product training to all partners, stakeholders and support team so that personnel was well-educated on operational requirements• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems• Debugged code and located root causes of problems by reviewing configuration files and logs• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders