Overseeing 20 services across the Northwest Region. Services include Supported Living and Registered Care Homes.

Operate as the Registered Manager of a residential care home for people with learning disabilities who have complex needs taking responsibility for the quality, compliance and performance of service provision. In addition to this I also manage 8 supported living services for people with a learning disabilityLead and direct Team Leaders in developing and delivering person centered services, supporting staff and the individuals supported by applying the tools of person centred planning, review and team development.

Supporting individual patients, relatives and carers in order to answer queries, resolve problems and concerns quickly and efficiently by being accessible with a visible presence in the Trust. Working collaboratively with staff and service managers to ensure that any concerns or problems raised by service users, carers and their families can be resolved as quickly as possible, before they become more serious; providing feedback when appropriate. Negotiate with people who may be in complex and sensitive situations and who may be in a highly emotional, anxious or verbally aggressive state.

Duties: Case manage 45 clients for Primrose Care, and along with two other area managers we managed approx. one hundred members of staff out in the community. My main duties were to undertake the on-call out of hour calls from clients and their relatives, staff and other health professionals. I would take client referrals from social services, hospital discharge teams and from the general public. I carried out and attended reviews for our service users. I would undertake client assessments care planning and risk assessments within my role working within the guidelines of CQC. I also completed monitoring visits as part of quality assurance where I would carry out visits to monitor the performance of staff to ensure a high quality service is being delivered. I also handled any complaints that came into the office and deal with accordingly. Also within my duties I would conduct staff supervision and appraisals. I would also complete staff inductions and train the carers in Moving and handling. I would liaise closely with our training and recruitment officer to ensure all staff training needs are met.

I managed eleven members of staff within a respite unit for people with learning disabilities. My responsibilities included preparing and managing shift rota's/working patterns, co-ordinate staff holidays, maintain cover during staff sickness, arranging ad-hoc temporary cover, distributing medicines to service users and train other members of staff to do the same. In addition to this, I prepared care plans for service users and implemented these plans within the Unit. I also completed Risk Assessments on service users and conducted home visits, which includes meetings with family members. To ensure Quality Assurance at the Unit, I regularly obtained feedback from service users on their customer satisfaction and communicate this to team members and implement any changes where necessary.I liaised with various health professionals including Language Therapists, Physiotherapist and Social Workers. I also helped the service users to integrate into the community by arranging therapeutic and social activities such as attending the cinema and bowling.As part of my role, I was responsible for recruiting new members of staff, completing staff inductions and training, holding disciplinary meetings, coaching via one to ones meetings and also general staff training. I was also responsible for sourcing training once a need has been identified.I assisted the principal manager in ensuring that the unit was run and managed in line with the national minimum standards. I also assisted in preparing for inspections from the CQC.