Responsible for the overall management and support of the school of medicine’s 12 multispecialty outpatient clinics and in patient clinic-Directs and oversee all policies and procedures related to health information management and technology-Serves as the administrator the EHR applications-Works collaboratively with software vendors and account managers -Responsible for the management and creation of Patient Security Access Control groups -Creates, maintains, and enhances the EHRapplication training programs-Manages and assigns EHR online training-Serves as the EHR Patient Safety Officer. -Responsible for the development of EHR,documentation, training materials and job aids-Responsible for overseeing all EHR Support Request activities-Work collaboratively with Executive Director, SVP of Clinical Affairs, Department Chairs, Department Administrators, GME Office, Resident Coordinators, and Student Clerkship Coordinators-Works with the Quality Team to assure the capturing and improvement in quality measures-Works collaboratively with Legal and Compliance-Responsible for system configurations, interfaces, integrations, upgrades and new implementations-Facilitates testing of the EHR systems and other applications-Responsible for designing and EHR workflows -Works collaboratively with the Revenue Cycle Management team-Manages/Oversees EHR user security levels, activations and deactivations-Oversee upgrades-Directs the overall activities and essential functions of the Medical Records Department-Maintains specific and necessary controls to ensure confidentiality of patient medical records-Conducts periodic end-user system utilization assessments to ensure standards and quality-Responsible for keeping up-to-date and current with new EHR Technologies-Prepares and analyze clinical data for research-Responsible for configuring and maintaining the EHR patient engagement tools

• Responsible for all aspects of technical deployment and application upgrades.• Organizes technology components for ambulatory systems upgrades, new functionality: documentation, testing and workflows.• Accountable for the testing, technical preparation and support and process improvement efforts of the ambulatory application systems.• Oversees management of technology projections related to supported ambulatory systems.• Responsible for the communication and alignment with other Ambulatory Service leaders.• Work with the eClnicalWorks Service Account Manager and other software vendors to escalate issues, discuss and implement new enhancements.• Work with the end-users and Local IT to troubleshoot system issues.• Responsible for onboarding and training new technical operations analysts.• Facilitates various resources, personnel and systems to ensure adequate data organization for each active project in a timely manner.  • Involved in the management of technology projects related to the ambulatory systems.• Work closely with the LifePoint Infrastructure team in the maintenance of the Ambulatory Systems locally hosted server and various hardware.• Mange analysts on ServiceNow tickets, workflows, processes and procedures.• Provides consolidated month end reports for all Technical Operations team projects, support requests and incidents and other initiatives.• Serves as the System administrator for the eClinicalWorks EHR application.• Ensures technical process documentation is prepared, documented, updated and stored.• Collaborate with the Ambulatory Clinical Adoption, Integrations and Implementation teams.• Manages the maintaining of the EMR table files and insuring that users requests for new features, interfaces etc. are carefully managed.• Work collaboratively with other LifePoint Ambulatory teams and the Provider Advisory Board to identify and restructure areas for improvement in EHR process and workflow

Accountable for all activities related to the Electronic Medical Record including support, system administration, system security, upgrades, user acceptance, testing, documentation, reporting, implementation, communication and end-user trainingManages after hours on call EMR Support Responsible for developing and maintaining constructive and professional relationships with vendors Successfully developed and implemented the EMR Request/Ticketing Support system Responsible for creating and maintaining the EMR table files and insuring that users requests for new features, interfaces etc. are carefully managedWork with the Kroger Information Technology team in the coordination of upgrades, developments and implementation of program rolloutsTranslates user requirements into workflow recommendations within the confines of existing system functionalityWork collaboratively with management to identify and redesign areas for improvement in EMR process and workflowResponsible for developing all online EMR User Training courses using tools such as Adobe Captivate, Articulate Presenter, Camtasia Studio and SnagItResponsible for updating and enhancing training materials as changes are made to the EMR and supporting hardware Responsible for the overall administration and management of the EMR Support and Training departmental pageProvide software tips, reminders and updates weeklyResponsible for the execution of instructor led onsite classroom EMR Training Responsible for identifying, developing and updating policies and procedures related to the EMRResponsible for documenting user training statisticsCo-Administrator of the company's Learning Management System (HealthStream)Conduct WebEx trainingFunctions as the PQRS analyst, primary support contact and expert for the application

Responsible for the support of the clinical software in the areas of patient care, laboratory, order entry management, integrated scheduling, medical necessity, clinical view, quality improvement/risk management, pharmacy, eMAR and radiologyTraveled to clients and trained the hospital staff on eMAR, Pharmacy, Order Entry Management and the Clinical View HMS software applicationsResolved day-to-day user related system problemsMonitored HMS system interfaces and integrated systemsProvided suggestions for support and installation improvementsProvided a remote continuum of support through daily client communications as well as after hours and on-call availabilityProvided advanced functional and technical user support for core application modulesCreated proposals (PIFS) for system changes and enhancementsResponsible for ongoing system support,administration,maintenance and upgradesMaintained awareness of innovations and potential system level improvementsMaintained excellent working knowledge of the clinical applications assigned to supportEffectively trained clients on eMAR, pharmacy, order communications and the clinical view applications.

Traveled to hospital locations and trained pharmacists, pharmacist technicians and nurses on the pharmacy and point of care applicationsProvided customer service support to clients and other support representativesProductively taught the pharmacy application and point of care/pharmacy application to customers and co-workers as evidenced by meeting all objectives on the CR&D trainee evaluation forms for each application Provided reasonable suggestions for support and installation improvementsIndependently coordinated special projects with manager's assistanceSuccessfully tested new software and hardware to evaluate performanceEffectively resolved software issuesConsistently met target dates for assigned duties/tasksActively sought out opportunities to increase knowledge base and system skillsCreated proposals for system changes and enhancements based on user group feedback, contractual agreements, regulatory requirements and input from the sales and marketing departmentProvided a remote continuum of support through daily client communications as well as after hours and on-call availabilityConducted demonstrations on the software and installation process to current and prospective customers