Lee Newson Email and Phone Number

Reported to Head of IT, work alongside Information Systems Manager and indirectly mentoring 2 helpdesk engineers supporting ~300 global users.Providing support for 3 global sites – Compton, UK / Suzhou, China / San Diego, US – post company merger additional sites in Staad, Switzerland / Chicago, US / Bratislava, Slovakia.Primary in full Disaster Recovery incident following a zero day ransomware attack encrypting all servers globally. Full server rebuild from bare metal and re-architected Active Directory and subsequent restoration of data from backups within 4 days. Initial indication of an issue shortly before UK office hours on a Friday with full service restoration by the close of business the following Monday with all US staff able to work with full access to data directly from UK servers.Full technical design and implementation of infrastructure replacement in Compton – Fortigate UTM perimeter, Dell enterprise edge switch stacks. Included migration from a single flat LAN to segmented VLANs for security, performance and management. Implementation of Aryaka SDWAN for global connectivity to provide secure and stable inter-office links including optimization and application acceleration.Design and implementation of perimeter & WLAN infrastructure for global group consolidating multi-vendor environment to single vendor (FortiGate, FortiAP) with central management, logging, analysis and reporting.Implementation of PRTG network & server monitoring platform.Migration to Microsoft Office365 from Lotus Notes.

Reported to Infrastructure Manager and Head of IT.▪ Provided support for two primary user sites, two data centres and circa 110 satellite offices (2 – 30staff).▪ Lead team of 3 Business Support Analysts providing escalation from 1st/2nd Line Service Desk toInfrastructure and Application Teams.▪ Staff management including 1-2-1 and annual appraisals for Business Support Analysts.▪ Technical lead for Hybrid Unified Communications platform consisting of Legacy Avaya PBX (inc callcentre) and Microsoft Lync Server 2013 (Enterprise Voice).▪ Contract negotiation with vendors – most notably BT to reduce communication and connectioncosts for VFM project.▪ Technical lead in design and implementation of migration from BT ISDN30e to Gamma SIP savingcirca £120k annually.▪ Technical lead in migration from BT PSTN to Lync 2013 Enterprise Voice and Polycom devices forremote offices, configuration and implementation of Polycom CX3000 and Trio 8800 audioconference devices as Lync Room Systems.▪ Liaised with 3rd party support companies to resolve complex problems.▪ Designed and implemented replacement WiFi Hotspot System across all offices utilising Mikrotikdevices.▪ Configuration and implementation of VMWare Airwatch MDM platform.▪ Designed and implemented domain migration process including changes to Email and SIPaddressing with minimal user impact.▪ Implemented virtual fax server, RightFax, to replace physical fax machines or modules in MFPdevices for VFM project.

Reporting to the Chief Information and Technology Officer (CIO), a wide ranging role in a growing Telecoms and IT Managed Services company. The role owned IT service delivery to internal staff, including acting as second line technical support, with first line delivered as a service by an outsourced IT team. The role supports projects both in house and customer facing including server builds, test networks, R&D and implementation of new systems and services. Business owner of ISO 27001 covering Information Security Management with successful 3rd year recertification, directly contributed to the successful awarding of several large contracts for the business. Ensured service is delivered following quality business processes along the lines of ITIL.Manage company Data Centre. 3rd line escalation from internal Service Desk. LAN and WAN (MPLS).Change Management for Business Services – most notably firmware upgrade of company Cisco firewalls including full re-configuration.IT owner of company DR and BCP policies.Vendor selection and contract negotiation for implementation of managed print solution using Konica Minolta MFP devices.Internal technical lead for design and implementation of Avaya RADVision audio/video conferencing platform.Vendor selection and internal implementation of Airwatch MDM as POC to provide business offering as an additional managed service for business clients.

With over 10 years of IT experience installing and supporting everything from servers to desktops, WLAN, LAN, WAN and VPN networks Lee has the strength of knowledge and skills to make our IPTV solutions work in any environment.An eye for detail and strong organisational and inter-personal skills mean Lee is focused on the level of service we provide to our clients throughout the sales and installation process and subsequent aftercare and support of our systems.This role includes:Consulting on network requirements and specification for Digital Signage and IPTV Solutions.Technical Sales Support.Running structured Cat-5e/6 cabling.Installing & Configuring Allied Telesis Layer 3 Core and Layer 2 Edge Switches.Installing & Configuring predominately HP ML350 and ML110 servers running Tripleplay IPTV and Digital Signage Software.Installing and Configuring cloud based and store & forward Digital Signage systems including Sony Ziris Canvas and Future Software DigiSHOW.Installing Video Walls/IPTV/Digital Signage Systems in Hospitality, Education, Retail and Corporate environments.1st/2nd/3rd line support of systems installed by Bizstream.

 Manage IT Helpdesk Team currently supporting 320 users over 18 sites primarily in the Home Counties but also offices in Cardiff, Colchester, Twickenham and Southampton. Including carrying out one to one monthly reviews and ensuring SLA’s were met. Develop, maintain and administer Mitel (Inter-Tel) CS5000 and Axxess Digital PBX Systems; inter-office VoIP (CS5k systems), voicemail with send to email functionality, hotdesking, call stats, call routing, ISDN2e and ISDN30, PSTN, Xarios Phone Manager with Outlook and CRM integration. Supported a Windows network running Server 2003 domain controllers, Server 2000/2008 member servers, Storage Server 2005, SQL Server 2005, Exchange 2003, Office 2003/2007/2010, Windows SharePoint Services 3, Windows XP/7, Active Directory and Group Policy. Implementation and maintenance of 2 VMWare ESXi servers running Windows Server 2003 and 2000 guest systems. Develop, maintain and administer Windows SharePoint Services 3.0 Intranet System; Designed and implemented an intranet based annual leave request and authorisation system and Helpdesk ticketing system. IT Purchasing - obtaining pricing from a minimum of 3 sources to ensuring the commissioning and installation in a timely manner. Providing full IT systems support – desktops, servers, printers; liasing with 3rd parties when required to resolve issues as quickly as possible. LAN, WLAN, WAN and VPN (L2TP/SSL) support from arranging installation of services to configuration of hardware and connection to WAN via VPN. Microsoft Licensing – OEM and MVL (Open,Select and Enterprise) Risk assessment and mitigation, change control. ‘Role of the Manger’, an introduction to management. Installed and configured AVG Antivirus 8.5 and subsequent upgrades to 2011; Included AVG Admin server, AVG Update servers and clients.

 Reporting to Senior Manager – Project Co-ordination. Administer SharePoint Portal Server and Windows SharePoint Services 2.0 Develop internal solutions to aid Project Management and Development. Develop solutions for SharePoint; including site templates, data views and custom interfaces.