Sr. Advisor Analyst - Tier Ii Product Support
Current
Jul 2023 - Present
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Lee Offir Email & Phone Number
Sr. Advisor Analyst - Tier II Product Support
at
Level Access
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Advisor Analyst - Tier II Product Support
Location
Bethesda, Maryland, United States
Company size
Who is Lee Offir? Overview
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Quick answer
Lee Offir is listed as Sr. Advisor Analyst - Tier II Product Support at Level Access, a with 188 employees, based in Bethesda, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Lee Offir.
Lee Offir previously worked as Technical Support Engineer at Level Access and Student IT Analyst at University Of Missouri-Columbia. Lee Offir holds Bachelor Of Science - Bs, Information Technology from University Of Missouri-Columbia.
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Level Access
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Profile bio
About Lee Offir
At Level Access, our team specializes in delivering top-tier support for a diverse range of clients, from startups to Fortune 500 companies. My role as a Senior Advisor Analyst encompasses managing our Zendesk ticketing system and generating insightful metric reports that drive continuous improvement in our product support.With my academic foundation from the University of Missouri and hands-on experience in technical troubleshooting, I am committed to enhancing digital accessibility. Our efforts ensure that organizations of all sizes can offer inclusive digital experiences, thanks to our expertise and dedication to client success.
Current workplace
Lee Offir's current company
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Level Access
5 roles
Lee Offir work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Tier I/II Technical Support Engineer. Responsible for supporting external clients as well as internal employees with Level Access’ flagship Accessibility Management Platform. Also responsible for supporting users with a multitude of digital accessibility products Level Access has to offer. I work directly with supporting all types of organizations, from small local companies to Federal Government Organizations, and Fortune 500 companies. Duties include:Sole employee responsible for maintaining and managing Zendesk ticketing system for Product Support. Also responsible for creating metric reports for support tickets using Zendesk Explore. Troubleshooting and resolving issues with users in a timely manner via emails/tickets and calls. Escalating and resolving issues using JIRA Service Desk.Assisting IT team with internal IT related tickets.
Jun 2019 - Jul 2023
Student It Analyst
Student Analyst for the Division of IT at Mizzou. Specialized in PC & Mac repairs and troubleshooting at the Tiger Tech Service Desk. Phone/Chat support for the University's Tier I Technical Support.
Apr 2017 - Dec 2018
It Intern
Sole intern for the Helpdesk. Specialized in PC & Mac troubleshooting, as well as malware reporting and analysis.
May 2016 - Aug 2016
May 2015 - Sep 2015
Team & coworkers
Colleagues at Level Access
Other employees you can reach at levelaccess.com. View company contacts for 188 employees →
JG
Jon Glidewell
Colleague at Level AccessDenver, Colorado, United States
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EG
Evan Grob
Colleague at Level AccessWashington Dc-Baltimore Area, United States
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AM
Arathy M.
Colleague at Level AccessBelle Mead, New Jersey, United States
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KK
Kari Kuhn
Colleague at Level AccessUnited States
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SW
Shannon Williams
Colleague at Level AccessBaltimore, Maryland, United States
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PV
Pallavi V.
Colleague at Level AccessNew York City Metropolitan Area, United States
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DG
Dr. Griffin Zimmerman, Phd, Cpacc, Ads
Colleague at Level AccessSouth Weymouth, Massachusetts, United States
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RF
Roy Farrand
Colleague at Level AccessJohnson City, Tennessee, United States
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ZK
Zakhar K.
Colleague at Level AccessUnited States
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NT
Nat Tarnoff, Cpacc
Colleague at Level AccessSun Prairie Town, Wisconsin, United States
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Jon Glidewell
Colleague at Level AccessDenver, Colorado, United States
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EG
Evan Grob
Colleague at Level AccessWashington Dc-Baltimore Area, United States
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AM
Arathy M.
Colleague at Level AccessBelle Mead, New Jersey, United States
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KK
Kari Kuhn
Colleague at Level AccessUnited States
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SW
Shannon Williams
Colleague at Level AccessBaltimore, Maryland, United States
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PV
Pallavi V.
Colleague at Level AccessNew York City Metropolitan Area, United States
View →
DG
Dr. Griffin Zimmerman, Phd, Cpacc, Ads
Colleague at Level AccessSouth Weymouth, Massachusetts, United States
View →
RF
Roy Farrand
Colleague at Level AccessJohnson City, Tennessee, United States
View →
ZK
Zakhar K.
Colleague at Level AccessUnited States
View →
NT
Nat Tarnoff, Cpacc
Colleague at Level AccessSun Prairie Town, Wisconsin, United States
View →
1 education record
Lee Offir education
FAQ
Frequently asked questions about Lee Offir
Quick answers generated from the profile data available on this page.
What company does Lee Offir work for?
Lee Offir works for Level Access.
What is Lee Offir's role at Level Access?
Lee Offir is listed as Sr. Advisor Analyst - Tier II Product Support at Level Access.
Where is Lee Offir based?
Lee Offir is based in Bethesda, Maryland, United States while working with Level Access.
What companies has Lee Offir worked for?
Lee Offir has worked for Level Access, University Of Missouri-Columbia, Homedics, and Staples.
Who are Lee Offir's colleagues at Level Access?
Lee Offir's colleagues at Level Access include Jon Glidewell, Evan Grob, Arathy M., Kari Kuhn, and Shannon Williams.
How can I contact Lee Offir?
You can use AeroLeads to view verified contact signals for Lee Offir at Level Access, including work email, phone, and LinkedIn data when available.
What schools did Lee Offir attend?
Lee Offir holds Bachelor Of Science - Bs, Information Technology from University Of Missouri-Columbia.
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