Mananging the Outbound customer service team.Managing the Quality department for the campaign.Conducting Balance score cards, one to one's, coaching / development sessions, team briefs.Conducting interviews, disiplinary hearings, return to works and late forms.Providing performance update's and team figures / conversion rates to the Operations manager.

Organise daily workflow, maintain an overview of priorities and time deadlines.Quality control all wheels, and direct as required to remedy.Ensure all staff are fully utilised, aware of tasks and clear of expectations on timescales.Maintain stock levels.Responsible for identifying and addressing capability gaps and ensuring training is identified and provided.Responsible for workshops OHS&E.

Operating assigned equipment and plant ensuring optimum line performance is achievedResponsible for quality standards and testing of the product producedIdentify and rectify root causes of the running faults within the machineLeading the line in 5s, short interval control meetings and lean projects.Providing a detailed report of daily performance achieved over the previous 24hrs production.

Managing a team of 28Designing and conduction of one to ones, personal development plans and appraisalsProviding daily, weekly and monthly statsProviding monthly budget reviews to business directorsDatabase maintenance covering over 2 million customer contactsRecruitment for the departmentManaging several sectors of the business (car insurance, home insurance, motorcycle insurance, all business insurances and van insurance)New business… Show more Managing a team of 28Designing and conduction of one to ones, personal development plans and appraisalsProviding daily, weekly and monthly statsProviding monthly budget reviews to business directorsDatabase maintenance covering over 2 million customer contactsRecruitment for the departmentManaging several sectors of the business (car insurance, home insurance, motorcycle insurance, all business insurances and van insurance)New business negotiations with internal and external companies Show less