It Manager
CurrentProject managed and implemented FreshService ITSM system - Incident/Problem/Change/Vendor/Asset Management Refreshed ICT Policy, processes and procedures. Orchestrated redirected folder to OneDrive migration to enhance O365 experience. Stepped up Security Awareness maturity in the organisation. Improved Patch Management lifecycle. Developed ICT 3 year strategic roadmap and commencing that journey... Overhauling Disaster Recovery Plan and Backup and Recovery solutions. Managing expectations and relationships with staff, business and 3rd party vendors.