Lee Phillips-Amory Email & Phone Number

Indianapolis, Indiana, United States

Noblesville, Indiana

Melbourne, Florida

Supervised a team of 15-20 sales agents in a call center environment. Responsible for tracking KPIs, coaching agents, conducting team meetings, timekeeping and ensuring individual and team goals were met.

Indianapolis, Indiana Area

• Managed 24/7 operation for the Gannett GIADC Enterprise Output and Imaging departments located in three states.
• Successfully assisted in the creation of a new department as a result of a consolidation.
• Converted over 100 Gannett newspaper sites to new systems and workflows.
• Managed staff responsible for Customer Service using the Five9 System.
• Testing and troubleshooting of all new systems.
• Recruited and trained supervising staff and operators.

Indianapolis, Indiana Area

• Managed the day-to-day operation of the Gannett Imaging & Ad Design Center Imaging Department.
• Scheduled 60+ employees.
• Completed and administered performance appraisals.
• Recruited and hired for department.
• Remotely managed 24/7 operation over two states.
• Oversee a multimillion-dollar budget for the operation.

Indianapolis, Indiana Area

• Supervised 40+ employees.
• Managed scheduled, completed and administered performance appraisals.
• Collected and analyzed data to ensure operators met goal.

Indianapolis, Indiana Area

• Lead a team of operators on a daily basis.
• Onboard and trained new staff.
• Worked with customers to answer questions and solve issues.
• Assisted operators as needed.
• Kept up with current software and processes.
• Ensured all deadlines were met and quality met standards.