Lee Pitcher Email & Phone Number

United Kingdom

- I have built a support team from scratch across multiple EU regions- Managed an innovation project worth 3m+ to drive security and productivity - Deployed new security policies in line with SOC2 & NIST standards- Migrated IDP and deployed 2FA to keep all users secure.- I Rolled out security training to elevate user knowledge.- Created new processes for IT functionality.- Built a knowledge base for future references.- Implemented a ticket system to allow KPI’s to be tracked.- Deployed a secured working environment in Asia with zero-touch deployment.- Scripted and built new deployments for both Windows and MAC environments .- SOC Type 2 and ISO 27001 Certification.- Budget planning and ownership- Managing 3rd Party Service Providers & Suppliers- Project management of 4 Major projects across the world with a 6 figure saving- Introduced AI services to increase productivity- Implemented SOP to ensure standardised processes

Portsmouth, England, United Kingdom

- Plan and develop standard working practices to ensure security integrity- Develop secure protocols in which data is accessed- Design secure and bespoke networking and VPN connections with clients- Develops and enforces policies for all users- Driving the business forward with new ideas that have been driven from atechnical understanding- Problem-solving and identifying issues before any downtime- Producing a backup solution to make sure data is safe and secure- Maintenance of all hardware including VM Ware, Linux OS and Windows servers- Split migration from G-Suite to Azure- Implementing Azure for AD and DHCP with GPO- Evaluate trends of competitors to prepare for the future proactively- Coordination of all IT support to all users across the business- Hardware & software upgrades and repair- Keeping all networks up to date and secure- Managing 3rd Party Service Providers & Suppliers- Deployment in different EU countries- CI/CD &SDLC - Azure DevOps - Network administration with secure vendors - Cybersecurity practices implemented

Ornans, Bourgogne-Franche-Comté, France

- Strengthening the IT infrastructure through implementing new technologies. - Implementation and development of group-wide bespoke ERP system across Europe -Design a bespoke production system to improve production - Responsible for hardware and software installation, maintenance and repair. - Performing routine audits of systems and software. - Manage the IT budgets and expenditures on hardware and software. - Developing & maintaining the company's IT systems, software and databases. - Recommending and implementing improvements and efficiencies. - Having excellent time management, confidentiality & communication skills. - Having strong IT, commercial, planning and budgeting skills. - Management of server software and associated backup routines. - Procurement of IT hardware, software and maintenance products & services. - Writing documentation for ICT procedures, security and disaster recovery.- Maintaining documentation of changes regarding users, functions & systems.- Managing the internal & hosted network infrastructure including Servers, Switches and Telephony.

- Duties: Managing a team of over 8 - 10 administrative & technical staff.- Strengthening the IT infrastructure through implementing new technologies. - Responsible for hardware and software installation, maintenance and repair. - Management of server software and associated backup routines. - Managing the internal & hosted network infrastructure including Servers, Switches and Telephony.- Performing routine audits of systems and software.

Andover, England, United Kingdom

- Strengthening the IT infrastructure through implementing new technologies. - Supporting IT team with technical resolutions to issues - Maintaining SLA for all tickets assigned - Standardized switch deployment process for networking rollout/upgrade - Built VM ware environment for server migration

City Of Bristol, England, United Kingdom

- Installing software and providing instructions for users on using that software- Helping to create manuals or tutorials for staff or customers on accessing servers, logging in to private business networks or using a new software package- Troubleshooting IT issues with customers, clients and other staff members- Providing a record of any support calls;- Providing callouts to customers, working with determination to fix an issue, and providing a clear explanation of the issue in question- Repairing hardwareCreating an adequate supply of IT-related stock for a business, such as cables, routers, adapters and any other equipment necessary for the functioning of their systems.