- Overseeing employee productivity- Researching and implementing new directives for business growth and prosperity- Developing and implementing guidelines for employee evaluations, recruitment and promotion- Collaborate with Association Managers to direct collection efforts within communities- Plan and monitor the day-to-day running of business to ensure smooth progress- Revise and/or formulate policies and promote their implementation- Ensure that the company runs with legality and conformity to established regulations- Collaborate with executive-level management in the development of performance goals and long-term operational plans- Company marketing/branding- Collaborate on company legal matters with executive-level management- Analyze current operational processes and performance, recommending solutions for improvement when necessary- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals- Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment- Acquire new business and transition communities to Association Managers

- Portfolio property manager for homeowners and condominium associations - Obtain bids for work and contracts- Advise Board of Directors- Conduct meetings with co-owners and BOD- Create budgets for the associations - Schedule contracts and work to be done at properties- Complete violation inspections- Complete property inspections- Liaison between BOD and co-owners

- Portfolio Association Manager for condominium and homeowner associations - Company branding/marketing- Research and obtain new clients- Transitional manager for new associations - Direct all collection efforts- Technical support - Contract modifications, reviews, and approvals- Company organization and streamlining

- Manage the financial center operations- Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks- Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues- Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy- Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results- Ensure day-to-day service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements- Ensure associate and customer safety- Ensure a customer experience consistent with our brand- Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth.- Capitalize on all referral opportunities to help customers obtain the full value of their Bank of America relationship- Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy- Provide a value-added customer experience that leads to improved satisfaction and sales- Own resource management for the financial center- Assist associates in handling more complex transactions and resolving issues that require an in- depth understanding of regulatory compliance and policy and procedural knowledge- Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transactions accuracy and customer engagement

- Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies- Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs- Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans)- Quote rates, terms and programs for loan customer requests- Respond to customer inquiries and concerns, creating customized solutions- Recognize and refer cross-sell opportunities- Refer opportunities to appropriate specialist- Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth- Ensure the customer’s needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer’s banking, small business, mortgage and investment needs)- During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures- Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy- Proactively manage risk in every business, product and service transaction leveraging available tools

- Create a connection and develop rapport with customers to provide outstanding, personalized service- Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them- Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs- Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them- Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers Accurately and efficiently process transactions such as customer deposits and cashing checks- Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate Inform and educate customers on how to conduct simple transactions through self-service technologies- Follow established policies, procedures and guidelines to protect both our customers and Bank of America

- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.- Offer product samples to help customers discover new items or products they inquire about.- Inform customers of Drug GM specials.- Recommend Drug GM items to customers to ensure they get the products they want and need.- Review "sell by" dates and take appropriate action.- Label, stock and inventory department merchandise.- Report product ordering/shipping discrepancies to the department manager.- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.- Notify management of customer or employee accidents.- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.