• Rain Partners is a boutique management consulting and leadership development firm. We work with IT leaders who seek to excel at the Art & Science of IT Management.Our Mission: To help IT leaders and their teams dramatically improve performance as measured by stakeholders.Our Results: Our clients typically see a 15-30% performance improvement within 18 months as measured by industry benchmarks and their stakeholders.Using our methods, materials and services IT leaders… Show more • Rain Partners is a boutique management consulting and leadership development firm. We work with IT leaders who seek to excel at the Art & Science of IT Management.Our Mission: To help IT leaders and their teams dramatically improve performance as measured by stakeholders.Our Results: Our clients typically see a 15-30% performance improvement within 18 months as measured by industry benchmarks and their stakeholders.Using our methods, materials and services IT leaders enjoy a boost in influence with stakeholders, improved project outcomes and increased financial rewards for their contributions.Rain Partners’ outstanding results for clients stems from our focus on the stakeholder relationship as the key to exceptional IT performance. Our methods and materials provide the concrete deliverables and the “soft” leadership and management competencies that drive success for IT leaders and their teams. These methods and competencies are traditionally not part of IT leadership development and have been hard for IT leaders to learn. Until now. Show less

Led an e2e portfolio of global technology and service products spanning all lifecycle stages, from launch to decommission. Directed all product financials including pricing strategies, revenue management, global costs, and SLAs. Developed business plans and implemented strategic investments for national, multi-cultural, and global programs. Customers ranged from Fortune 10 to start-up operations. Accounted for a $27+ million P&L of premium products. Led a direct staff of 5 senior product… Show more Led an e2e portfolio of global technology and service products spanning all lifecycle stages, from launch to decommission. Directed all product financials including pricing strategies, revenue management, global costs, and SLAs. Developed business plans and implemented strategic investments for national, multi-cultural, and global programs. Customers ranged from Fortune 10 to start-up operations. Accounted for a $27+ million P&L of premium products. Led a direct staff of 5 senior product managers and technology analysts as well as a cross-functional, globally matrixed team. Show less

Recognized as a subject matter expert in operational efficiency and marketing operations. Led project teams to deliver compelling business strategies for Fortune 500 clients. Authored for publication benchmarking studies, surveys, best practices, and market analysis to refine the online and offline service experience, improve ROI, and remove process latency.

Enhanced organic revenue and customer retention by redesigning and refining the corporate customer experience (retail, online, offline), streamlining fulfillment processes, and presenting technology improvement opportunities. Implemented new client technology solutions from defining operational needs and technology requirements to achieving user adoption across multiple customer portfolios. Interfaced with clients continually, conducting executive presentations and facilitating workshops. Led… Show more Enhanced organic revenue and customer retention by redesigning and refining the corporate customer experience (retail, online, offline), streamlining fulfillment processes, and presenting technology improvement opportunities. Implemented new client technology solutions from defining operational needs and technology requirements to achieving user adoption across multiple customer portfolios. Interfaced with clients continually, conducting executive presentations and facilitating workshops. Led project teams of 3 to 12 consultants, executing project plans and managing budgets. Show less

Led business development and HR recruiting projects. Created synergies between corporate divisions resulting in initiatives to improve quality and processes for programs throughout The Walt Disney Company. Reported to the Vice President of Epcot for complex business development endeavors and held a dotted line reporting relationship to the Executive Vice President of Marketing and CFO to define talent needs and engage senior leaders in recruiting top talent.