• Track, and reconcile invoices for ~$20k in revenue, ensuring accurate financial reporting.• Coordinate and communicate shoot logistics with talent to meet client deadlines.

• Tracked over 1M/year in revenue across services.• Increased customer satisfaction and retention by improving the advanced online booking system.• Reduced payroll processing time by 50% through improved process implementations.• Led the creation of a new cloud-based service vertical for streamlined instructor certification verification & tracking.• Oversaw creative production for over 100 hours of media assets, 700 pages of editorial content and internal documentation, across paid marketing, organic media, instructor education, and brand identity contexts.

• Navigated complex diagnoses in a rehab and prehab environment, implementing tailored exercise programs that promoted healthy movement and facilitated faster recovery for clients.• Conducted observation feedback sessions for supervised teaching, providing valuable insights and guidance to enhance teaching skills and ensure adherence to best practices.• Led workshops and delivered topic-specific lectures on anatomy to pilates teacher training students resulting in an overall improvement in knowledge retention and application of concepts.

• Point person for corrections recommended by an internal audit, achieved 100% defect free rating within 3 months.• Accountable for regulatory compliance across all US call centers using our CRM, 100% verified compliance rate.• Forecasted staffing costs, accurate to within 4% margin.

• Point person for corrections recommended by an internal audit, achieved 100% defect free rating within 3 months.• Accountable for regulatory compliance across all US call centers using our CRM, 100% verified compliance rate.• Forecasted staffing costs, accurate to within 4% margin.

• Led a comprehensive site-wide controls review, identifying gaps and inefficiencies; defined enhanced controls across all departments, resulting in a 40% increase in compliance adherence.• Executed a re-design of the site separation process. Streamlined the process by creating two separate actions based upon the level of employment. Alleviated unnecessary strain on many departments.

• Coordinated rollout of a site-wide fraud re-education course to all active production agents, and defined a plan for quarterly renewal of the course material with 100% adherence.• Developed and initiated standardized fraud detection protocols, resulting in a 80% decrease in fraudulent agent behavior within the organization.

• Responsible for all aspects of assigned projects including execution of the final designs through an outside printing contractor. • Art directed projects from original design to multiple marketing products.