Lee Root Email and Phone Number
Lee Root work email
- Valid
- Valid
- Valid
Lee Root personal email
*Genesys Premises and network routing/reporting, E-Services including Chat and E-mail. URS / Orchestration strategy development and Platform SDK development.*Software development for Server side and Clients side applications in a variety of languages and environments including C++,C#,VB, JAVA/JavaScript, PHP, Oracle, MSSQL and MySQL, Windows and Linux Shell Scripting.
-
Certified Genesys Professional, Network Operation Professional And DeveloperMultiple Companies Jan 2021 - PresentUs
-
Software Engineering SpecialistCapgemini Sep 2021 - Nov 2021Paris, France, Fr -
Certified Genesys Professional, Network Operation Professional And Developer. Jan 2020 - Jan 2020
-
Technical Support Specialist, Developer, Technical Account ManagerSelf Employed Oct 2019 - Nov 2019Satellite Beach, Florida, Us -
Genesys Cert, Voip, Ip Lan Network Operations Engineer In Search Of Opportunities In Dallas AreaSelf Employed Jan 2000 - Nov 2019Satellite Beach, Florida, UsGenesys Interaction Management and CRM across all media types. Developer in C/C#/C++, JAVA/JavaScript PHP and others.Windows/Win Server configuration and management, Hardware and cabling, network routers, firewalls, NAS and other hardware install and configuration.
-
Voice Routing DesignerInteractions Llc Mar 2019 - Nov 2019Franklin, Ma, UsMigrate / Design voice routing using Interactions custom design tools, and custom JavaScript code for back-end database interactions. -
ConsultantMediu, Llc 2013 - Oct 2019Delaware, Ohio, Us -
Technical Account ManagerGenesys Feb 2008 - Dec 2012Menlo Park, Ca, Us•Contract employee through Advantage Resourcing working for Genesys Telecommunications. Act as Technical Account Manager and technical consultant for the Hosted Genesys solutions group at Verizon Business. They provide hosted-Genesys Call Center solutions and services to corporate and government customers.•Specific job requirements include clear communication skills, both written and oral; The ability to document technical requirements, design specifications and whitepapers; Follow up with open technical issues to facilitate resolution; Assist or lead customer implementation team with Genesys strategy development using IRD, specifically to simplify strategies and make them more dynamic.•Provided system test team lead with guidance/assistance with reporting implementation to align implementation design with customer needs. This includes CCPulse, InfoMart and ICON.•Specific projects include: Proof of concept for migrating their hosted Genesys customers to SIP; Implementation of a remote agent solution for at-home agents -
Network EngineerWells Fargo 2006 - 2008San Francisco, California, Us•Maintenance and support of nationwide Call Center infrastructure, utilizing Genesys 7.0 thru. 7.6 suite of products•Part of a 24/7 on-call rotation with 8 total individuals. Responsible for break-fix activities as well as after-hours software installs and maintenance of existing infrastructure.•Interfaced with Telecom teams in support of Nortel, Avaya and Rockwell hardware.•Consulted with architectural team during coding and assistance with coding of Genesys strategies for 9 Individual Business units within Wells Fargo multi-tenant environment. -
Engineer IiiVerizon Business 2005 - Oct 2007Basking Ridge, Nj, Us•Continual maintenance and upgrades to World Wide Genesys call routing platform for Voice, E-mail and Chat media.•Assist Genesys coding team to best utilize Genesys strategy development tool for routing calls in all media types.•Interact with IVR management and Genesys strategy development teams to operate and maintain their international call center presence. -
Sr. ConsultantGenesys Sep 2001 - Jun 2005Menlo Park, Ca, Us• Assisted MCI with their worldwide Mass Markets call center operations.• Provided as-needed on-call assistance as part of the MCI team• Provided technical knowledge and coding assistance in the development of MCI's Internet contact implementation• Lead an effort to update custom built applications from dependency on older versions of Genesys to latest versions.
-
Network Engineer IiiMci 1996 - 2001•I worked with a team of programmers to build tools to implement and manage the Genesys configuration environment.•I implemented network development and test environment for Voice communication solutions•Expanded sales to include mass-market accounts as well as business-markets accounts.
Lee Root Skills
Lee Root Education Details
-
Genesys TelecommunicationsGenesys Telecommunications -
Colorado Technical UniversityComputer Science
-
University Of Colorado BoulderComputer Science
Frequently Asked Questions about Lee Root
What company does Lee Root work for?
Lee Root works for Multiple Companies
What is Lee Root's role at the current company?
Lee Root's current role is Network operations professional and developer.
What is Lee Root's email address?
Lee Root's email address is le****@****ini.com
What schools did Lee Root attend?
Lee Root attended Genesys Telecommunications, Colorado Technical University, University Of Colorado Boulder.
What are some of Lee Root's interests?
Lee Root has interest in Reference Requests, Programming In Most Computer Languages, Web Development, Model Rocketry, Model Trains, A/v Connectivity Technology, Job Opportunities.
What skills is Lee Root known for?
Lee Root has skills like Genesys, Telecommunications, Cti, Strategy, Php, Software Development, Integration, Genesys Framework, Sip, Troubleshooting, Web Development, Testing.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial