Certified Genesys Professional, Network Operation Professional And Developer
Current
Jan 2021 - Present
AeroLeads people directory · profile
Lee Root Email & Phone Number
Certified Genesys Professional, Network operation professional and developer
at
Multiple Companies
1 work email found
@capgemini.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Certified Genesys Professional, Network operation professional and developer
Location
Rockwall, Texas, United States
Who is Lee Root? Overview
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Quick answer
Lee Root is listed as Certified Genesys Professional, Network operation professional and developer at Multiple Companies, based in Rockwall, Texas, United States. AeroLeads shows a work email signal at capgemini.com and a matched LinkedIn profile for Lee Root.
Lee Root previously worked as Software Engineering Specialist at Capgemini and Certified Genesys Professional, Network operation professional and developer at .. Lee Root holds Bachelors Degree, Genesys Telecommunications from Genesys Telecommunications.
Company email context
Email format at Multiple Companies
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{first}.{last}@capgemini.com
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AeroLeads found 1 current-domain work email signal for Lee Root. Compare company email patterns before reaching out.
Profile bio
About Lee Root
*Genesys Premises and network routing/reporting, E-Services including Chat and E-mail. URS / Orchestration strategy development and Platform SDK development.*Software development for Server side and Clients side applications in a variety of languages and environments including C++,C#,VB, JAVA/JavaScript, PHP, Oracle, MSSQL and MySQL, Windows and Linux Shell Scripting.
Listed skills include Genesys, Telecommunications, Cti, Strategy, and 20 others.
Current workplace
Lee Root's current company
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12 roles · 31 years
Lee Root work experience
A career timeline built from the work history available for this profile.
Software Engineering Specialist
Sep 2021 - Nov 2021
Certified Genesys Professional, Network Operation Professional And Developer
.
Jan 2020 - Jan 2020
Technical Support Specialist, Developer, Technical Account Manager
Oct 2019 - Nov 2019
Genesys Cert, Voip, Ip Lan Network Operations Engineer In Search Of Opportunities In Dallas Area
Genesys Interaction Management and CRM across all media types. Developer in C/C#/C++, JAVA/JavaScript PHP and others.Windows/Win Server configuration and management, Hardware and cabling, network routers, firewalls, NAS and other hardware install and configuration.
Jan 2000 - Nov 2019
Voice Routing Designer
Migrate / Design voice routing using Interactions custom design tools, and custom JavaScript code for back-end database interactions.
Mar 2019 - Nov 2019
Consultant
2013 - Oct 2019
Technical Account Manager
•Contract employee through Advantage Resourcing working for Genesys Telecommunications. Act as Technical Account Manager and technical consultant for the Hosted Genesys solutions group at Verizon Business. They provide hosted-Genesys Call Center solutions and services to corporate and government customers.•Specific job requirements include clear communication skills, both written and oral; The ability to document technical requirements, design specifications and whitepapers; Follow up with open technical issues to facilitate resolution; Assist or lead customer implementation team with Genesys strategy development using IRD, specifically to simplify strategies and make them more dynamic.•Provided system test team lead with guidance/assistance with reporting implementation to align implementation design with customer needs. This includes CCPulse, InfoMart and ICON.•Specific projects include: Proof of concept for migrating their hosted Genesys customers to SIP; Implementation of a remote agent solution for at-home agents
Feb 2008 - Dec 2012
Network Engineer
•Maintenance and support of nationwide Call Center infrastructure, utilizing Genesys 7.0 thru. 7.6 suite of products•Part of a 24/7 on-call rotation with 8 total individuals. Responsible for break-fix activities as well as after-hours software installs and maintenance of existing infrastructure.•Interfaced with Telecom teams in support of Nortel, Avaya and Rockwell hardware.•Consulted with architectural team during coding and assistance with coding of Genesys strategies for 9 Individual Business units within Wells Fargo multi-tenant environment.
2006 - 2008
~2 yrs
Engineer Iii
•Continual maintenance and upgrades to World Wide Genesys call routing platform for Voice, E-mail and Chat media.•Assist Genesys coding team to best utilize Genesys strategy development tool for routing calls in all media types.•Interact with IVR management and Genesys strategy development teams to operate and maintain their international call center presence.
2005 - Oct 2007
Sr. Consultant
• Assisted MCI with their worldwide Mass Markets call center operations.• Provided as-needed on-call assistance as part of the MCI team• Provided technical knowledge and coding assistance in the development of MCI's Internet contact implementation• Lead an effort to update custom built applications from dependency on older versions of Genesys to latest versions.
Sep 2001 - Jun 2005
Network Engineer Iii
Mci
•I worked with a team of programmers to build tools to implement and manage the Genesys configuration environment.•I implemented network development and test environment for Voice communication solutions•Expanded sales to include mass-market accounts as well as business-markets accounts.
1996 - 2001
~5 yrs
3 education records
Lee Root education
Bachelors Degree, Genesys Telecommunications
Genesys Telecommunications
Computer Science
Colorado Technical University
Bachelor'S Degree, Computer Science
University Of Colorado Boulder
FAQ
Frequently asked questions about Lee Root
Quick answers generated from the profile data available on this page.
What company does Lee Root work for?
Lee Root works for Multiple Companies.
What is Lee Root's role at Multiple Companies?
Lee Root is listed as Certified Genesys Professional, Network operation professional and developer at Multiple Companies.
What is Lee Root's email address?
AeroLeads has found 1 work email signal at @capgemini.com for Lee Root at Multiple Companies.
Where is Lee Root based?
Lee Root is based in Rockwall, Texas, United States while working with Multiple Companies.
What companies has Lee Root worked for?
Lee Root has worked for Multiple Companies, Capgemini, ., Self Employed, and Interactions Llc.
How can I contact Lee Root?
You can use AeroLeads to view verified contact signals for Lee Root at Multiple Companies, including work email, phone, and LinkedIn data when available.
What schools did Lee Root attend?
Lee Root holds Bachelors Degree, Genesys Telecommunications from Genesys Telecommunications.
What skills is Lee Root known for?
Lee Root is listed with skills including Genesys, Telecommunications, Cti, Strategy, Php, Software Development, Integration, and Genesys Framework.
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