• Attended a two-day training course in London, where I had to learn specific skills to earn promotion to ‘Barista’, passed final exam to complete training.• Working with customers throughout the day, providing an exceptional level of customer service.

• Provide first class customer service to my quota of clients, and ensure they had the best use of the product provided to them.• Helped plan and design clients websites to maximise effectiveness of deals and offers currently running.• Set up automated email systems that client customers would receive upon registering to their mailing lists.• Helped clients create offers and distribute them via email/sms to their database of customers.Created an incentive to increase sales… Show more • Provide first class customer service to my quota of clients, and ensure they had the best use of the product provided to them.• Helped plan and design clients websites to maximise effectiveness of deals and offers currently running.• Set up automated email systems that client customers would receive upon registering to their mailing lists.• Helped clients create offers and distribute them via email/sms to their database of customers.Created an incentive to increase sales on a night that was slow sale-wise for a client. Created demographic specific emails and SMS to invite interested customers to attend. The client informed me it was a great success increasing his sales that night by £26% Show less

• Help create marketing ideas and ensure all were printed on time, to a high standard and delivered to stores in time for the offer launch. • Management of companies Facebook profile, with direct communications to customers who have ‘liked’ the company page. Sending messages regarding special offers and general interaction to keep the company name fresh in their minds.• Control of customer database, which included;o Searching demographic for specific aimed promotionso Trends In… Show more • Help create marketing ideas and ensure all were printed on time, to a high standard and delivered to stores in time for the offer launch. • Management of companies Facebook profile, with direct communications to customers who have ‘liked’ the company page. Sending messages regarding special offers and general interaction to keep the company name fresh in their minds.• Control of customer database, which included;o Searching demographic for specific aimed promotionso Trends In store purchases, busiest times of the day and quiet periods.o Handling customer queries and complaints in a courteous and friendly manner. • Ensured store staff members hours worked was correct and entered Into the database ready to be added to payroll.• Organised themed days in the stores which included contacting distributors in Manchester and London area. Show less