Integral in orchestrating seamless SaaS integrations and spearheading dynamic projects. Proficient in collaborating closely with third-party partners, clients, and developers to conceptualise, create, and implement cutting-edge integrations, elevating our platform's capabilities. With a comprehensive grasp of APIs, I've been instrumental in crafting robust solutions while meticulously documenting processes for clarity and continuity. In addition, I provide Level 3 technical support, swiftly resolving intricate issues to optimise user experiences. My expertise extends to efficiently onboarding new customers, Dealer Group, and OEM accounts, fostering enduring relationships built on trust and excellence.Responsibilities included;• Collaborate with internal and external developers to strategise and execute seamless integrations.• Proficiently interpret and utilise API documentation to facilitate integration processes.• Create comprehensive documentation for both in-house and third-party integrations, ensuring clarity and usability.• Maintain and update API documentation, ensuring accuracy and alignment with evolving functionalities.• Drive innovation by contributing to the development of new features across multiple APIs.• Utilize JIRA to scope projects, define requirements, and effectively communicate tasks to developers.• Offer Level 3 technical support, swiftly diagnosing and resolving intricate issues to enhance user experiences.• Lead onboarding initiatives for new customers, dealer groups, and OEMs, fostering strong relationships.• Collaborate with product managers to conceptualise and implement new analytical reporting features.• Coordinate with cross-functional teams to prioritise projects, ensuring timely and successful deliveries.• Stay updated with industry trends and best practices, integrating new knowledge into project strategies.

Experienced in providing exceptional customer care support within a dynamic SaaS environment. Proficiently handled both Level 1 and Level 2 support inquiries, demonstrating a deep understanding of our product's intricacies. Leveraged strong communication skills to effectively troubleshoot issues, guide users through solutions, and ensure swift problem resolution. Committed to delivering top-tier service that enhances user satisfaction and fosters lasting client relationships.Responsibilities included;• Respond to support desk tickets in a timely manner (under 2hrs).• Provide first call/response resolution.• Provide marketing email HTML editing.• Provide over the phone technical support.• Onboard new customers.• Level 1 and Level 2 Customer Support.• Local and International support.• Liaise with 3rd party providers on behalf of customers.• Provide detailed logging of bugs to developers via JIRA• Work with Product and Integration managers to suggest new features or product improvements.

Responsible for ensuring that the product range of Powered wheelchairs, Manual Wheelchairs and Ultra-light Wheelchairs has the expert support to grow and develop to ensure that there is continued market share growth.Responsibilities included;• Plan and execute product launches to Business Territory Managers, Funders and Assessors.• Being a comprehensive expert for the products in the assigned portfolio.• Providing high level product information and technical support to external customers and Business Territory Managers.• Cultivate and develop strong communication channels for effective relationship between customer and the company by the avenue of the business territory manager. • Providing high level support direct to customers (internal and external).• Working closely with suppliers to ensure that the supply of products is both economic and dependable.• Manage obsolete and excess stock levels• Assist in the training and development of business territory managers and customer service teams in relation to related product range.• Event co-ordination and training facilitation.• Marketing Collateral generation (InDesign & Photoshop)• Brand Strategy development

Product Manager for the Blanco, Omega, Neil Perry Kitchen, Omega Altise, Eurolux, Everdure and Everdure by Heston Blumenthal brands I am responsible for managing the product life cycle of a six brand Houseware division. My key responsibilities are to ensure continual product development/ updates to keep the division fresh withing the market. I also resource the commercial teams to sell product with the required level of knowledge, marketing materials and sales tools to ensure the business can grow profitably and is aligned to our divisions commercial strategy.I am responsible for product positioning, development and pricing guidance, growth strategy,competitor and market knowledge, inventory maintenance and marketing outputs.Key Responsibilities:Market StrategyProduct pipeline developmentSupply Partner Relationship ManagementInventory ManagementMarking collateral generationProduct launchesCustomer training

I am responsible for managing the product life cycle of Chemicals portfolio. The core responsibilities is to resource the commercial teams to sell product with the required level of knowledge, marketing materials and sales tools, so that the business can grow profitably and is aligned to the commercial strategy.I am responsible for product positioning and pricing guidance, growth strategy,competitor and market knowledge, inventory maintenance and marketing outputs.Key Responsibilities:Demand Generationmarket StrategySupply Partner Relationship ManagementInventory Management

Positioned as a deep domain expert in the field of Chemicals, I provide technical assistance to customers who require chemicals for production manufacturing, R&D and general laboratory work.Customer facing relationship development is a key aspect to my role. Working with and supporting the account manager team to uncover, manage, and maintain business opportunities with customers and suppliers.

Technical Support for customers re chemical queries and applications

Customer Services Representative Research Division customer base North and South Island- first call resolution for customer queries- order processing- online order and registrations- returns and warehouse liaison.- integrated customer invoicing

TV, Computers, Digital cameras, portable electronics sales consultant. Responsible for care of Digital Camera, PC and Console Gaming products