Lee Smith Email & Phone Number

Ratby, GB

London, England, GB

London, England, GB

Street, Somerset, GB

• Key responsibilities in this role:
• P&L Accountable, Operations and trading in 57 Outlets UK&ROI £150m (2500 employees), 23 Stores, in 10 European countries £35m (650 employees). Spain, Portugal, Germany, Austria, Belgium, Netherlands, Italy.
• Leader of field team UK (4) and EU (3) HQ functions - Central Operations, Web, Merchandising (8).
• Accountable for size, density and location of estate, managing relationships including Value Retail, McArthur Glen, Land Securities etc. Distributors for Clarks and procurement of agents.
• Inventory management and clearing with maximised profits, including wholesale selling.
• Change / transformation and continuous improvement (most recently partnering Mckinsey & Co).

Street, Somerset, GB

• Key responsibilities in this role:
• 190 stores – with 7 Area Sales Managers / HR business partner – Central / South east England (£180m)
• P&L accountability.
• Estates portfolio management, directly accountable for location, opening, refitting, closures
• Recruitment, succession, development and performance & talent management of Area Managers & wider retail / operations team.
• Trading responsibility for UK & ROI and Strategy – Influence wholesale & online channels.

Street, Somerset, GB

• Key responsibilities in this role:
• Creative diagnostic, leading to transformation programme – design, communication, leadership with full project accountability, to deliver a consumer journey (selling model) that would increase sales and profits.
• Internal team of 35, £4m external consultants’ contract, Cap Gemini used to assist design and scope.Accountable for the £5m cost of implementation and +£98m incremental sales benefit.
• Stakeholder engagement and Governance– at executive Board and Clarks family council.
• Business cultural shift towards putting the consumer first, growing into leadership framework to ensure sustainability. Key achievements in this role:
• Implemented change and delivered new selling and service models (12,000+ employees) change at every point of consumer contact as well as in store processes.

Street, Somerset, GB

156 stores – with 6 Area Sales Managers – Central / South west England (£110m annual turnover).

Street, Somerset, GB

29 stores in the Midlands / Bristol including 2 company top 15, 5 company top 50 turnover stores – with the largest kid’s turnover store in Clarks