Alan Lee Email & Phone Number

Singapore

Singapore

Singapore, Singapore, Sg

Leading the IT Team in Equis and responsible for all aspects of IT globally. These include but not limited to IT Infrastructure, Project Management, Application Development. Workplace Services, IT Business Partnering, etc.

Kloutricity Pte Ltd is a fully-owned subsidiary of MediaWeb, set up to focus onto providing a cloud-based phone service for businesses. It is a technology startup that is currently carrying and setting the trend of subscription-based business telephony in Singapore that is applicable to businesses of all sizes.Job Responsibilities:As one of the pioneers of the company, I have been through the whole exercise of market feasibility study, technology selection, go-to-market strategy, process engineering, and customer experience. Heading the operations, my responsibilities is the heartbeat of the business and that carries not just processes, knowledge, experience, but also the energy to push the company forward.Achievements:• Done market feasibility study and analysis to conclude on starting the business• Technology selection was done based on product features, roadmap, support, scalability and cost• Productised a range of services from scratch and created creative bundles as part of the go-to-market strategy• A key Pre-sales resource to partners and Sales, and was instrumental in closing the first deal for Kloutricity• Used the first few deals to engineer the processes that could be ‘templatised’ and easily repeated/followed by other resources manning it• Trained customer service to serve as support for a cloud communications service provider that focuses on customer experience as one of the key element in gaining reputation and credibility• A regular blog contributor and is the subject matter expert• Leads, architects, implements and manages the IT infrastructure that supports this cloud-based service• Heads the Operations for Service Delivery and Support

Netsentia Pte Ltd is a fully-owned subsidiary of MediaWeb focusing into delivering IT managed services to our direct customers. Netsentia is also an IMDA SBO-Licensed operator (Service-based-Operator) to operate as a second-tier Internet Service Provider (ISP) in Singapore. Job Responsibilities:My primary role is the Head of Operations and Sales Director. I devised a go-to-market strategy to provide some of our already sound managed IT networking expertise to serve our direct customers. The execution of this strategy included the important functions and processes from Sales to Support operations. Achievements:• Well organized and involved in all levels of engagement – including commercial, contractual, legal, technical and service.• Created a go-to-market strategy and steered the company direction and focus towards Managed Internet Service Provider• Created company website together with a partner• Closed deals for large accounts to account for revenue growth KPI• Achieved strong double-digit revenue growth year-on-year• Managed to stabilize a few large accounts by means of technical resolution and good negotiation/customer service skills

MediaWeb Pte Ltd is a Small and Medium Enterprise (SME) that serves our customers with IT Managed Services through large main contractors such as the major Internet Service Providers (ISPs). We are well-established and is currently facing the challenges of growth. Our customers ranges from SMEs, Government agencies, and MNCs. Job Responsibilities:My primary role is the Head of Operations. I ensure processes are in place, and are optimal for every functions within the company. I have customer touchpoints right from Sales to Churns (Cradle-to-grave). Achievements:• Commended by customers and partners for good commitment and management of large scale and highly complex accounts• Stabilised and strengthened engineering team by putting in proper structures and policies• Kept churns at lesser than 1%• Implemented annual appraisal and setting KPIs• Conducted product training to partners’ Sales team(s) and Technical Consultants• An effective Presales resource to close large accounts with the main contractors• Settled the exit of a difficult customer account to pave the way for further company growth• Heads the Operations for Service Delivery and Support

Back to Virtual HR Pte Ltd after slightly more than 5 years in Rentokil Initial. As the Director for Enabling Technologies, I was looking at continually improving the way we operate by means of IS/IT introduction to increase productivity and drive efficiency, in making sure that we stay ahead of competition and be relevant.Virtual HR Pte Ltd is a medium sized local company that serves their customers with HR Outsourcing and Payroll Outsourcing services. It is well established in its business line and has been a top 10 Human Resource vendor in Singapore for many years. Its customer ranges from SMEs, Government agencies to MNCs.Job Responsibilities:Understands the business and enable business by introducing technology as tools used to improve productivity and business processes.• Install and maintain IS/IT frameworks to ensure good controls and governance for requirements, technical issues and business risks.• Articulate business requirements and translating it to technical format that would then result in the recommendation of technical solutions.• Identify areas of potential for continual improvement to business processes and systems.• Introduce tools/processes that could increase the productivity in all areas of work.• Participates in all IS/IT related evaluations and maintains vendor contracts.• Ensuring that foundation IT Infrastructure serves the needs of the organisation and operates with minimal risks that are acceptable to the business.• Directing and enabling the business with technologies.• Also leads a team of around 16 payroll specialists, account managers, implementation consultant and support personnel on providing daily operation to the payroll outsourcing business.• Reorganise and operationalise the service delivery• Mentor, motivate, provides structures and directions, and inculcate good work practices to drive the team in delivering high quality of work in a very productive environment.

Crawley, Sussex, Gb

In charge of IT Infrastructure within Asia which has presence in 12 countries. Responsibilities include policy governance, IT service delivery, project implementations, team leader, vendor management, business partnering, and people management.Handles Asia-wide network, data center operations, SAN and VMware virtualisation infrastructure.Key projects delivered include (1) migration of 2000+ Exchange mail accounts to Google Apps, (2) virtualisation of up to 95% of all server hosting (around 200 virtual machines), (3) Asia-wide replacement of (around 60 pieces) VPN network devices, (4) relocation of DR site, (5) datacenter network security review and improvements, (6) Asia wide implementation of ServiceNow.Cluster leadership for 4 countries which mainly constitute business partnership and coaching elements. All 4 Country IT Managers report directly to me.

Crawley, Sussex, Gb

Provides technical support to all users in Asia as 2nd level support.

Heading an IT department serving internal and external customers on all forms of IT requirements. Handles the entire process flow of sales, pre-sales consultancy, implementation/migration/troubleshoot, post-sales support, maintenance. Large client installations include Public Utilities of Singapore (sub-contractor), Fujitsu, Micron, SCS, etc.

Maintain key backend infrastructure supporting critical applications for the company. It is a technical role which demands commitment and a good level of technical competency to deliver.

Bsc, Information Systems

Diploma, Chemical Process Technology