Pre-program, install, troubleshoot and maintain Enterprise and SOHO WiFi Equipment

Long Distance Gateway (Sonus Network) EngineerClass 5 MetaSwitch HPBX, CFS, SBCPolycom Phone Desktop SupportAdtran Netvanta AOS L2&L3 device configuration and programming / troubleshootingCisco IOS L2&L3 device configuration and trouble shooting

Provisioning, O&M, Trouble Shooting & Fault Resolution International Telephone Switch Network class 4 SONUS VOIP networks, Calling Card Platform, and METASWITCH Class 5 VOIP network (Quantum Communications)Layer 2 & 3 configuration and troubleshooting of CISCO IOS AND ADTRAN AOS network devices

•Implement, test and support Class 4 TDM & VoIP infrastructure.•Provide O&M support of Class 4 voice network.•Perform root cause analysis of faults causing service interruptions.•Verify and troubleshoot VoIP call flows to identify and track customer-impacting situations through the network leading to resolution.•Work with telephony carrier partners and end users to debug issues impacting service.•Perform evaluation and installation of telecom and networking products and enhancements.•Compile network KPIs and traffic performance data.•Improve the reliability, performance, and security of our enterprise network architecture.

•Implement and support our Class 5 enterprise VoIP, LAN, WAN, and WLAN infrastructure.•Provide operational support for Class 5 telecom and network carrier issues.•Perform root cause analysis of service interruptions.•Verify and troubleshoot VoIP call flows, identifying and tracking customer-impacting situations through our network.•Work with telephony carrier partners to debug issues impacting our users.•Provision/Configure installation and troubleshooting of L2 and L3 network assets.•Provide Support, training, and knowledge sharing of HPBX Desk Top phone features.•Improve the reliability, performance, and security of our enterprise network architecture.