I’m an entrepreneur passionate about building innovative companies that empower businesses and individuals to thrive. Nearly three decades ago, I founded happier IT, a company that delivers unlimited outsourced IT services for SMBs at a flat rate. With offerings that include 24/7 end-user helpdesk, server and network management, proactive monitoring and maintenance, onsite support, IT leadership, and cybersecurity, happier IT has grown into an award-winning leader in IT services. While I’ve stepped back from day-to-day operations, I remain an owner and continue to take pride in its ongoing success and impact.Today, my primary focus is on User First Digital, a company dedicated to creating intuitive, user-first software and services. Our first public product, EveryAnswer, is redefining knowledge management and customer service by enabling organizations to deploy AI-powered "Experts". These AI agents provide instant, 24/7 answers, enhancing user experiences and streamlining operations. This is just the beginning, with more exciting projects on the horizon.Throughout my career, my mission has been to solve meaningful problems, create practical, user-centered solutions, and help other founders succeed. Let’s connect if you’re interested in AI, SaaS, or collaborating to make an impact.