Lee Warren Email & Phone Number

Lincoln, Nebraska, United States

Illuminating what matters and ensuring quality above all!

Lincoln, Nebraska, United States

• Embodied Fiserv during onsite strategy and operational meetings for complex clients with assets ranging from $1B to $6B
• Drove client engagement at user conferences by facilitating a best in class experience with the Success Partner team
• Achieved a 93% associate engagement & 100% employee trust score through servant leadership, focus on the associate experience, and career path mentorship
• Partnered with VP of Relationship Management to drive brand loyalty to Fiserv
• Coached and empowered fourteen Success Partners to solve client issues and ensure mutual objectives are met
• Lead the cross training plan for Success Partners and Relationship Managers allowing expansion and increasing efficiency of coverage across Premier In-House and Outsourcing service models

• Increased year over year revenue, in first fiscal year of new leadership position, by 35% in 2016
• Reduced annual employee turnover from 30% to 8%
• Empowered associates to advance their career paths through internal opportunities
• Expanded leadership across multiple business units by mentoring managers and acquisitions of additional departments
• Presented at national conferences as a Fiserv representative

Lincoln, NE

• Managed both on-site and remote installations of Fiserv TCM and SCO software
• Supervised, coached, and developed sixteen direct employees
• Created new employee and continuing education training initiative for 200 Fiserv employees
• Developed and maintained installation project plans, scheduled employee resources for installations, and organized staff calendars for in office phone support
• Assisted with escalated client issues and employee needs on a 24/7 basis
• Demonstrated new products, as a Fiserv representative, at user conferences

Lincoln, NE

• Executed Tier III support to resolve client escalations
• Aided with product design, customer funded enhancements, and new product offerings
• Innovated problem solving while providing customer support
• Trained new employees and current associates on Tier II support

Lincoln, NE

• Worked through client escalations by providing Tier III support
• Directed a team to expand the Fiserv Image Stream multi-million dollar product implementation
• Collaborated with quality control, beta testing, and SDLC to enhance products

Lincoln, NE

• Resolved client escalations
• Installed, trained, and supported high profile banks on Fiserv item processing solutions
• Provided Tier II support to Client Service Analysts
• Supervised and installed the Fiserv Image Stream multi-million dollar product implementation

Lincoln, Nebraska Area

• Installed, trained, and supported bank personnel on Fiserv item processing solutions
• Administered support for Fiserv On-Base solutions

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (B.A.), Accounting And Finance