Lee Warren Email & Phone Number

Lincoln, Nebraska, United States

Illuminating what matters and ensuring quality above all!

Lincoln, Nebraska, United States

• Embodied Fiserv during onsite strategy and operational meetings for complex clients with assets ranging from $1B to $6B• Drove client engagement at user conferences by facilitating a best in class experience with the Success Partner team• Achieved a 93% associate engagement & 100% employee trust score through servant leadership, focus on the associate experience, and career path mentorship• Partnered with VP of Relationship Management to drive brand loyalty to Fiserv• Coached and empowered fourteen Success Partners to solve client issues and ensure mutual objectives are met• Lead the cross training plan for Success Partners and Relationship Managers allowing expansion and increasing efficiency of coverage across Premier In-House and Outsourcing service models

• Increased year over year revenue, in first fiscal year of new leadership position, by 35% in 2016• Reduced annual employee turnover from 30% to 8%• Empowered associates to advance their career paths through internal opportunities• Expanded leadership across multiple business units by mentoring managers and acquisitions of additional departments• Presented at national conferences as a Fiserv representative

Lincoln, Ne

• Managed both on-site and remote installations of Fiserv TCM and SCO software• Supervised, coached, and developed sixteen direct employees• Created new employee and continuing education training initiative for 200 Fiserv employees• Developed and maintained installation project plans, scheduled employee resources for installations, and organized staff calendars for in office phone support• Assisted with escalated client issues and employee needs on a 24/7 basis• Demonstrated new products, as a Fiserv representative, at user conferences

Lincoln, Ne

• Executed Tier III support to resolve client escalations• Aided with product design, customer funded enhancements, and new product offerings • Innovated problem solving while providing customer support• Trained new employees and current associates on Tier II support

Lincoln, Ne

• Worked through client escalations by providing Tier III support• Directed a team to expand the Fiserv Image Stream multi-million dollar product implementation• Collaborated with quality control, beta testing, and SDLC to enhance products

Lincoln, Ne

• Resolved client escalations• Installed, trained, and supported high profile banks on Fiserv item processing solutions• Provided Tier II support to Client Service Analysts• Supervised and installed the Fiserv Image Stream multi-million dollar product implementation

Lincoln, Nebraska Area

• Installed, trained, and supported bank personnel on Fiserv item processing solutions• Administered support for Fiserv On-Base solutions

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (B.A.), Accounting And Finance