Utilize technology, multisite delivery / deployment and managed services expertise to engineer creative solutions that help customers overcome IT operational challenges and achieve business goalsManage and respond to customer RFI, RFP and RFQs for Global Multisite deployments and Managed Services opportunities, assisting sales teams in the preparation, delivery, presentation and negotiation of proposals, contracts and pricingFormulate strategic plans for component development to sustain future project objectivesGather detailed business requirements and use cases, and translate technical specifications into product requirementsDevelop solutions and strategies using technology to resolve customer issues and achieve business goals and objectives; Wireless, IP Camera / CCTV, Network, Voice, SDWAN, Structured Cabling, Digital Signage Work closely with PMO / Delivery teams to identify all project factors and deliverables, timelines, scope, cost models, and resource allocationCreate team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to customers

•Manage team of RFP proposal engineers and estimators who create infrastructure statements of work for factors such as revenue, labor costs, material costs, equipment rentals, specific software and hardware, project location, permitting, licensing, etc.•Manage CAD drafting services that include delivery of designs, as-builds, site plans, IDF/MDF network equipment layouts, equipment details, elevation views of site/equipment, schematics and grounding details, 3D modeling, following BICSI / RCDD stSOWandards•Projects included, new site buildouts, remodels, Data Center upgrades, IDF/MDF relocations and upgrades, DMark extensions, decommission of site IT infrastructures, structured cabling; Copper and Fiber, networking, voice, AV, CCTV, Access Control, following cabling BICSI / RCDD standards•Work with PMO and identify all project factors and deliverables, timelines, scope, cost models, contracts, sub-contractors•Technologies include; structured cabling ISP/OSP, networking, Data Center, DAS, AV, Access Control, Physical Security, CCTV Cameras, Voice UCC, managed services; working with customers and Real Estate General Contractors• Oversee, review, interpret, calculate, analyze and adjust design schematics, technical documents and specifications related to developing accurate estimate proposals and designs•Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics•Manage, implement and continuously improve operational strategies, business plans, goals, core competencies and processes for infrastructure estimating and drafting•Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance service delivery and the client experience within area of responsibility•Performance management of infrastructure estimating and drafting team including hiring, coaching, performance feedback and reviews, terminations, rewards determination, training and development

Managed large IT enterprise telecommunication programs at University of Texas and Fort Hood.

•Contracted to provided service delivery and account management to 38 enterprise global customers servicing following lines of business: Enterprise Cloud, Managed Services hosting; hardware and software, and global Verizon Data Center Collocation•Provided customer success management by ensuring expectations were met through SLA management and coordination of MSA, operational and project implementation of new contracted services and monthly and quarterly account business reviews •Worked closely with all Verizon service teams, including sales, technical engineering, contracting, and project implementation•Provided customer partnership by ensuring their goals, objectives, technology roadmaps, and strategies were communicated throughout the Verizon organization. Assisted with new or upgraded solutions through the project lifecycle from business case, solution design, sales, contracts, project initiation, project closure, and transition to SLA operations •Provided monthly reports; SLA metrics, bandwidth, power, data backup, storage, risk, issues and managed all customer escalations to resolution•Worked with the customer and the Verizon teams to manage system capacity, change requests, escalations, communication plans, technology and process training, projects, and ITIL processes that met the expectations of the customer and the Verizon Terremark organization•Coordination with Finance and the customer to resolve invoicing and financial challenges

Provide executive leadership and responsible for the Seton Healthcare Family IT services to 70 locations, 15K users, 10K computer devices, 400 servers, 2500 network devices and 20K phones. Provide oversight of ServiceDesk, Desktop, Network, Telecommunication, Server, Web Design, Disaster Recover, and Data center operations. Provide executive leadership and stakeholder on all large complex infrastructure implementations. Responsible for all aspects of Healthcare infrastructure operations, technology transformation, budget and cost control management and the implementation of IT solutions and services.• Built and maintain Seton’s multi-million dollar infrastructure capital expenditures and budgets• Cultivate partnerships by initiating and maintaining strategic relationships with stakeholders internal and external• Program Manager with oversight of complex large scale programs, Facilities and Capital projects o Improved reliability and performance implementing a $10M 3 year Cisco VoIP deployment, number plan redesign, and redundant Call Manager infrastructureo Improved efficiency, redundancy, security, and performance by upgrading $4M of EOL Cisco network layer 2 & 3 equipment• Responsible for enterprise architecture and technical design review and approval for all new IT solutions• Responsible for IT infrastructure contract negotiations and maintenance agreement compliance

Provided executive leadership as Program Manager of the Atos Origin Infrastructure team, outsourced to provide the following services to Seton Healthcare Family: ServiceDesk, Desktop, Server, Network, Telecom, Business Analysis, Web Services, and Project Management. Program Manager of Seton’s complex IT services, programs, and implementations that best met business objectives. Responsible for all aspects of infrastructure operational, planning and implementation of IT services.• Managed the IT Outsourcing engagement to include contract negotiations and the Atos Origin Outsourcing multi-million dollar P&L budget and forecasting• Managed key strategic relationships with vendors for both Seton and Atos Origin• Managed process re-engineering and implemented enterprise technical solutions which resulted in improved IT performance, stability, and service levels• Managed the IT infrastructure delivery of multiple large scale projects to include opening three new hospitals (Seton Medical Center Williamson, Seton Medical Center Hays, and Dell Children Medical Center of Central Texas) on time and within budget• Built and maintained Seton’s multi-million dollar infrastructure operational and large capital expenditures and budgets• Responsible for technical design review and operational support of all infrastructure technology• Managed a $21 million Atos Origin business portfolio which included 120 associates • Directed IT operations, project management, and business analysis teams and cultivated partnerships and credibility with Seton executives• Effectively introduced and integrated new technologies

Provided IT infrastructure Management of the Atos Origin Infrastructure team outsourced to provide the following services to Seton Healthcare Family: ServiceDesk, Desktop, Technology Refresh, Business Analysis, and Web Services. Responsible for infrastructure operational, planning and implementation of IT services • Facilitated technical evaluations and influenced the decisions for new technologies in both IT software and hardware solutions• Defined the infrastructure operational support model for the Cerner Millennium EMR implemented at all Seton Hospitals in a three year phased program• Recommend, planned and coordinated IT system upgrades and the Dell computer and printer lease and refresh programs• Instrumental in the annual update of Seton’s 5 year Technology Vitalization Plan (TVP) and managing technical implementations aligned to the TVP• Negotiated and assessed complex IT maintenance, SOWs, software licensing, and vendor service level proposals and contracts• Built and maintained Seton’s multi-million dollar infrastructure operational and large capital expenditures and budgets• Assisted ATOS Origin executives in acquiring new outsourcing business by participating in due diligence efforts and supporting the sales team in customer site visits• Created Executive level operations, SLA, KPI, project dash board, and escalation reportin