Lee Watson Email & Phone Number

Toowoomba, Qld, Au

Brisbane, Australia

➢ Provided executive team leadership within a service and solutions provider framework, providing and supporting cloud based voice and data to business in Australia and the Asia Pacific region➢ Held multi-faceted responsibilities in leading strategic direction, developing the product and services portfolio, as well as engaging clients and managing supplier relationships at all levels➢ Developed a product portfolio for customer engagement and identified integrated strategic technology platforms e.g. creating ISP and overlaying cloud applications such as cloud PBX➢ Restructured business operations, processes and systems to increase customer satisfaction while reducing operating costs and maximising profit, including introducing improved client relationship management strategies to support ongoing relationships and business opportunities ➢ Participated in special projects in the mining and construction industry primarily in Papua New Guinea (PNG), building networks providing mobile and fixed voice services in rural, remote and challenging locations ➢ Secured resources domestically and internationally; implemented processes for improved client engagement; shaped client and team portal/ self-help systems; escalated processes for client notification systems; and delivered critical pre and post sales account management services

Australia

➢ Established an IT Consultancy providing hardware and technical support to a number of Telco’s, system integrators and government organisations globally, successfully securing international service contracts ➢ Delivered pioneering technology break through and innovation services for customers, successfully productising and delivering services direct to clients and integrators➢ Managed the technical call centre, customer relationship and service level agreements, mentoring and coaching a team of technical specialist/experts and providing sales development and advice➢ Created and maintained a Global service portfolio including customer SLA and delivered critical account management providing professional services in both pre and post sales capacity

Sydney, Australia

➢ Established a start-up entity managing the Asia Pacific regional support centre of excellence for USA based technology company, recruiting experts to manage the development of the technology manufacturer business within a remote area➢ Travelled extensively to deliver and manage customer engagement in both a post sales and pre sales capacity, including successfully performing as a key contributor in securing and delivering a (Indonesian) government ISP access technology solution➢ Developed exceptional customer relationships resulting in retaining client trust and building loyalty in a rural, remote and challenge situation, including mentoring and coaching a team of professionals skilled in ongoing relationship management and service delivery ➢ Introduced new innovations and change to a number of Asia Pac countries including India achieved in part through facilitation of regional technology trainers to provide training to key client personnel➢ Developed a cohesive, motivated and skills team of experts who consistently exceeded the business needs and expectations, providing 2nd and 3rd line support for Channel Partners ➢ Fundamental in securing the largest single sale in the product units history

Guildford, United Kingdom

London, United Kingdom

Diploma In Business Management, Business Administration, Management And Operations

Credential ID #206

Computing