Responsible for the day-to-day Soft Service Operations which included, Cleaning, Laundry, Sterile Services and Residences. Ensuring that operations attained and maintained the required standards as dictated by the National Cleaning Standards 2018 and Trust Policy. Building relationships with IPC and Decontamination leads and working together to implement new innovations across 3 sites to improve customer experience and working environment for staff. Budgetary control for all departments and… Show more Responsible for the day-to-day Soft Service Operations which included, Cleaning, Laundry, Sterile Services and Residences. Ensuring that operations attained and maintained the required standards as dictated by the National Cleaning Standards 2018 and Trust Policy. Building relationships with IPC and Decontamination leads and working together to implement new innovations across 3 sites to improve customer experience and working environment for staff. Budgetary control for all departments and overall responsibility for P&L to ensure that labour, consumable and third-party costs were in line with budget. Communicating regularly with Procurement leads to investigate possible areas of cost reduction and new innovations. Ensuring that results from Client audits and Efficacy audits were investigated and rectified within the allotted timescales. Recruitment of departmental managers, disciplinary investigations and meetings, training requirements across all departments to ensure full compliance. Show less

Working within the Cleaning Services department having responsibility for a wide range of building and accommodation types.

Head of Operations at Birmingham Airport for OCS overseeing the PRM and HBS contracts.

Initially recruited to manage the mobilization of the FM services, which included the complete TUPE process of over 1000 staff, purchasing of all equipment and uniform, on site asset negotiation and client liaison. After a successful “Go Live” I accepted my present role as Head of Cleaning and Waste for OCS at the NEC. I have overall responsibility for the daily cleaning and waste operations ensuring that all contracted tasks are completed to a high standard and on time. The smooth… Show more Initially recruited to manage the mobilization of the FM services, which included the complete TUPE process of over 1000 staff, purchasing of all equipment and uniform, on site asset negotiation and client liaison. After a successful “Go Live” I accepted my present role as Head of Cleaning and Waste for OCS at the NEC. I have overall responsibility for the daily cleaning and waste operations ensuring that all contracted tasks are completed to a high standard and on time. The smooth implementation of the most up to date innovations both machinery and chemicals through constant supplier meetings and communication. Building a climate of trust between staff our client and supplier’s alike ensuring honest communication and a “can do” attitude. Since January 2015 I have full responsibility for the Arenas which includes, Barclay Card Arena, Genting Arena and the Birmingham ICC. Since April 2017 I have responsibility for the Estates Department operations which include, internal and external plants/planters, grass and hedge cutting, deer park and lakes and whole site pest control. Show less

Managed the mobilisation of the soft services contract ensuring that all goods were procured correctly and were delivered on time. Led Asset management and TUPE procedures ensuring that all equipment and staff were taken on correctly. Ensuring that all expenditure was within the mobilisation budget.

Worked as part of the distribution team, ensuring that all stores received their deliveries and that drivers were debriefed.

Responsible for the day to day running of a busy warehouse and transport operation at two sites, with sole responsibility for recruitment, training, route planning and utilisation of manpower and vehicles. To ensure that budget and operational expenditure were kept in line with KPI’s. Building and sustaining excellent relationships between operations and sales through regular communication.

Processed mapped company procedures, unit testing and working as part of a larger team on SAP implementation.

I was the Branch Manager at Cannon Hygiene depot Birmingham. Responsible for the day to day operations of both hygiene and textile dapartments.