Responsible for the production of the agency; created reports to track the individual production of personal lines agents while ensuring optimal productivity. Navigated the agency through a volatile homeowners insurance market by setting and meeting cross sale goals that helped balance the agency book of business.

Personal lines Property & Casualty Agent, educating clients and applicants on policy options and coverages to best protect their property and liability exposure.

Responsible for ensuring the agency operations were both effective and efficient in meeting growth and retention goals.

Professional Insurance Agents of Florida (PIA of Florida) represents the interest of independent insurance agents across the state. PIA is constantly expanding its ability to be the preferred resource for independent agents. The four pillars; Inform, Educate, Advocate and Protect, serve as the foundation, while vision and action will allow us to take the Association to new heights.

Managed up to 63 employees and 6 part-time area supervisors to ensure the proper and timely unloading and sorting of packages on the twilight shift and completing it at or above the daily set PPH (Packages per-hour) goal.