Lee Williamson Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Key responsibilities:Create a smooth running business operation to ensure delivery of exceptional service to customers segments, internal and externalLead, develop and coach a team of 20 people to achieve high levels of productivity, business targets and prioritiesRigorously manage the risk agenda, both process and financial, to achieve and maintain business and regulatory compliance Effectively manage costs to meet financial objectivesDrive the change agenda within the team translating senior management directives into actionable frontline policies ensuring smooth implementation of all initiatives

Belfast, Northern Ireland, United Kingdom

Key responsibilities:Support the definition, delivery and embedding of Treating Customers Fairly (TCF) initiativeSupport maintain an embedded status for TCF through staff training and evidence TCF embedded into the business through regulatory reportingAssist in the effective management and regulatory reporting of complaint handlingManage and deliver a refreshed Complaints Handling web based training packageDefine and agree Business Partnership Agreements (BPAs) between the product businesses and the branch network. Establish and participate in BPA governance forums

Northern Ireland, United Kingdom

Key responsibilities:Define a focused testing plan to fully review and rate areas of risks in branches Train and coach staff to deliver an uplift in standards Establish a remedial action plan to achieve and maintain procedural and regulatory compliance

Northern Ireland, United Kingdom

Key responsibilities:Delivery of procedural and regulatory change initiatives to branchesDocumentation of new and revised operational procedures to include delivery of staff training Premises refit management

Belfast, Northern Ireland, United Kingdom

Key responsibilities:Administration management and samplingSLA creation and ongoing managementPeople management

Belfast, Northern Ireland, United Kingdom

Key responsibilities:Delivery of exceptional service to customers segmentsLead, develop and coach team of 8 peopleManagement of risk, both process and financialSales management and financial resultsLead the change agenda within the branch

Various roles with the branch network and support functions:Training facilitator defining, scheduling and delivering training onsite and providing support post implementation Query resolution for branch networkBanking duties including cash management, customer service, data input and checking, product fulfilment

Education record

Regulated Customer Care

Education record

Mortgage Advice & Planning, Investment Planning, Marketing, Lending & Credit Assessment, Law

Education record