Lee Wolfe Email & Phone Number

Provide end-to-end facility IT support and administration, including end-user support, problem resolution, managing IT projects, telecom support, and directing workflow for all customer service activities. Also operate as the primary liaison between end-users and other IT teams, performing triage on issues with the network infrastructure, business applications, databases, and servers. Also responsible for assessing, designing, and implementing technology projects and services to support changing business needs.

Tempe, Arizona

Directed day-to-day technical operations within fast-paced environment with concentration on providing support to end-users within an enterprise organization. Maintained Windows servers, network infrastructures, wireless systems, security cameras, employee/visitor badge systems, and variety of software applications. Coordinated both scheduling and access requirements for vendors, processed patch and software deployments, and utilized both Ivanti and PDQ to complete client inventories. ● Designed and executed internal policy/standards, technical support best practices, and complex project management procedures along with gaining knowledge of Office365, Outlook and web-based email, VOIP, and Windows client and server operating systems.● Improved efficiency during computer deployments and restorations by creating USB thumb drive-based Windows deployment images.● Appointed as administrator for internal SharePoint site in addition to managing Active Directory, group policy, and user-account management tasks.● Resolved network outages across multiple states in timely manner along with overseeing network upgrades and expansion projects.● Oversaw both patch and software deployments and performed computer imaging services using either the Windows Deployment Server or USB drive images.● Mentored and coached internal team members on problem-solving/troubleshooting, customer service, and hardware/software applications.● Oversaw hardware inventory control and equipment refresh forecasting, spare part replenishment, printer installations and upgrades, and the ordering and installation of hardware upgrades.● Supported audio/visual conference room functionality including Miracast projectors and SIP conference room phones.

Phoenix, Arizona Area

Hired as member of internal technical support team focused on reviewing and resolving issues related to hardware, software applications, and network systems. Responsible for service tool development to increase employee productivity, knowledge management, as well as information distribution to field employees directly supporting customers. Consulted with key clients within the health industry regarding Windows, network set-up, storage systems, and HIPAA compliance. ● Expertise in technical areas such as networks, VPN, Android/iPhone, wireless support, Windows (7, 8, 10), PC hardware, and Mac OS X.● Designed, created, and executed various tools such as LAN storage database, web-based escalation database, remote service tools, and a service support web-site.● Audited and review log files, maintained Active Directory users/groups, and monitored the usage of devices by staff members.● Expertise in data mining, data analysis, and report generation using a variety of data access tools and platforms.

Phoenix, Arizona Area

Escalation Engineer for Compaq Computer supporting enterprise Windows operating systems and storage (SAN) escalations. Escalation duties included phone support and flying on-site when dedicated support resources were required to resolve an outage. Other roles included Windows and SQL server administration including installations, upgrades, and the application of updates. Was also responsible for service tool development and knowledge management for customer service engineers using web-based technologies to deliver content. During this period I developed web applications to assist the corporation in managing customer escalation cases, tracking and reporting of storage array configurations world-wide, and finally an application for monthly goal measurement and reporting of managed customer programs. Also experienced in the diagnosis and repair of servers, PC's, laptops, thin-clients, printers, scanners, and network gear.

B.S., Information Technology

Information technology

A.S., Computer Usage & Technology

Computer usage and information technology