Deliver outstanding customer service to both airline and executive aircraft, Business development and marketing, stakeholder and contractor negotiation, fleet maintenance, price negotiation, training course development and fuel inventory control. Coached operations teams in central and at satellite locations in driving customer experience. Developed solid relationships with various customers including Royal Air Force and DND and increased revenues through tackling business inefficiencies and equipment maintenance issues. Engaged with stakeholders to perform yearly airport spill exercise and helped develop Global Shell Aviation training videos and various best practices.

Executing Shell and third-party site compliance inspections CSA B836-14, SAOM, ATA, DND) delivering results through systematic approach, sharing best practices and ensuring close outs to non-conformance's are rectified in a timely fashion.Site onboarding, training (SAV and TSA) and setup at various locations across Canada including new business coaching, site improvement coaching, compliance and ongoing support. Specialist in into plane and tank farm operations.