Perform phone screenings for individuals requesting medical assistance or emergency room services by collecting pertinent information to evaluate the urgency and severity of their situations. Adhere to established protocols and guidelines to determine the appropriate level of care required while offering clear and precise instructions to callers regarding the subsequent steps and recommended actions. Finally, ensure that all interactions and information are accurately documented in the system.

I lead a diverse team of case managers, caregivers, certified nursing assistants (CNAs), and registered nurses to ensure the delivery of safe and effective patient services. I oversee the development and implementation of client care plans, financial management, hourly rate assessments, and scheduling practices, achieving a 90% success rate in contract fulfillment. Additionally, I collaborate closely with the agency owner to design and implement systems that enhance the quality of client care. My responsibilities include managing payroll processes and generating precise reports for the agency owner, ensuring timely and accurate payroll submissions. I supervise the recruitment process to identify and select qualified candidates who embody the company’s values and standards, and I facilitate training and onboarding programs for new staff, promoting a culture of continuous learning and alignment with our organizational values. I also conduct regular performance evaluations, providing constructive feedback and coaching to improve staff performance and retention. Furthermore, I assume a variety of responsibilities, including additional tasks as required, to ensure the seamless operation of healthcare services and promote patient satisfaction.

I directed multiple business operations and managed personnel to ensure the delivery of professional services that aligned with organizational goals. This included conducting weekly cash reconciliations, overseeing safe deposits, and processing payroll with precision and timeliness.In managing client payments and invoices, I guaranteed prompt deposits according to contractual agreements, thereby enhancing client satisfaction. My collaboration with the business owner was essential in aligning operational initiatives with corporate strategies and resolving any emerging issues.I was committed to delivering exceptional customer service, ensuring a consistently positive experience for all guests across various business locations. Additionally, I developed and authored comprehensive business communications, including reports, handbooks, and manuals, all aimed at enhancing operational efficiency.Through my proactive approach, I effectively addressed a range of operational challenges and gracefully executed additional responsibilities as required to sustain productivity and ensure compliance.

In my role, I took on the responsibility of supervising dental hygienists, dental assistants, and front desk staff, ensuring that our service delivery was not only safe but also customer-friendly. By collaborating closely with the doctor, I managed the financial aspects of the practice, ensuring that our collection goals were consistently met and aligned with our treatment plans.One of my proudest achievements was attaining a 90% success rate in client retention and treatment plan completion. This was made possible through effective patient engagement strategies that I implemented. In a fast-paced environment, I efficiently presented treatment plans and scheduled appointments, maintaining the workflow and ensuring patient satisfaction.I also worked directly with insurance companies, facilitating pre-authorizations and verifying benefits for our patients, which streamlined their experience and reduced delays. Throughout my time, I demonstrated a strong ability to manage high-stress situations with professionalism and meticulous attention to detail. Additionally, I supported our office operations by taking on various administrative duties and ad hoc projects as needed, contributing to a seamless operation overall.

I conducted general chair-side duties across all areas of dentistry, including endodontic procedures and oral surgery. My role involved assisting dentists, hygienists, and fellow dental assistants by proactively implementing established policies and consistently enforcing regulations.I prepared treatment rooms for patient procedures by effectively sterilizing dental instruments and equipment. Additionally, I was responsible for taking patient X-rays and images for the dentist's analysis and performing prophylactic treatments for pediatric patients.I strictly adhered to all OSHA regulations, laws, policies, and procedures to ensure a safe working environment and mitigate potential hazards.

I executed comprehensive chair-side responsibilities for various dental procedures, including endodontics and oral surgery. I assisted dentists, hygienists, and fellow dental assistants by consistently implementing effective policies and adhering to established regulations.I was responsible for preparing treatment rooms for patient care, which included sterilizing dental tools and equipment prior to procedures. In addition, I conducted patient X-rays and imaging for the dentist’s review and performed prophylactic treatments for children.I strictly adhered to all OSHA regulations, laws, policies, and procedures to ensure a safe working environment free from serious hazards.