I provide strategic leadership for companies acquired by Amazon, focusing on delivering the best solutions for IT integration. My role involves guiding teams through the complexities of migrating existing IT infrastructures and applications into the Amazon environment, ensuring that each transition is smooth, efficient, and aligned with Amazon's standards.By adopting innovative approaches to integration, I’ve not only streamlined the migration process but also enhanced the overall experience for acquired teams. I work closely with cross-functional teams to design customized solutions that minimize disruption, optimize workflows, and reduce the time it takes for newly acquired companies to fully integrate into Amazon’s ecosystem. This proactive and results-driven approach has elevated the integration experience, ensuring that both the acquired teams and Amazon’s internal stakeholders have a seamless transition with minimal issues.In each project, I focus on delivering measurable outcomes—whether that’s reducing integration timelines, improving system performance, or achieving cost efficiencies. My commitment to driving impactful results has directly contributed to the successful integration of multiple companies, positioning them for long-term success within Amazon’s fast-paced environment.

Project Team Lead for device acquisition, staging and deployment in conjunction with $60 million Electronic Health Record upgrade; oversee $4 million device budget, acquisition and deployment of >2,000 devices; direct supervision of techniciansManage multiple projects across all stages of development, guide resource and capacity planning, monitor workflow and make timeline adjustments as needed to drive decision making across multiple projects

Direct oversight for Enterprise Client Services & Support, including Desktop Solutions, MobileSolutions, Desktop Engineers, and other IT Service Operations related to the Service DeskAccount management including budget development and tracking for monthly reconciliation and oversight of standard accounting procedures; budget of $3 million; managed incident management processes to identify and proactively remediate incident trendsRecruited and developed staff; trained in industry best practices, established engineering methodologies and documented procedures; developed a career path for technicians; directed regular operational reviews, performance reporting and continuous improvement progress; introduced ITILAdministered KPI and provided program analysis of outsourced Service Desk and on-site techniciansOversight for Account Provisioning Team; > 7,000 accounts and access to 30 systemsResponsible for Print Smarter Campaign including printer security, implementation of secure print and removal of local printers; saved over $500K annuallyDevice integration lead for Cerner Millennium upgrade: purchase, testing, configuration and roll out of > 2,000 peripherals; Project Manager for Windows 10 upgrade, implementation of patch management process, implementation of PolicyMedical and the renaming of 5,000 PCs and 1,800 printersLiaison for Physician Integration and IT; worked with executives to improve physician experience through devices, training and 24/7 support

Received “Associate of the Year Award” and “Department Turn Around Award” after 10 months of employment.Oversaw all operations and functions of high-volume Desktop Services and Service Desk operation providing first and second level support for more than 10,000 users; responsible for a budget of $1 millionHired, trained and supervised team of 25 analysts; mentored analysts and technicians; tracked performance; created and implemented training Monitored daily activities and performance to ensure compliance with all service level agreements; reviewed ticket queues using Magic Service Desk SoftwareManaged design and implementation of SharePoint 2010; configuration, administration, and maintenance of SharePoint environment; planned and implemented all desktop upgrades, both hardware and software for 9 locations and over 5,000 computersProject Manager for the rollout of 250 Virtual Desktops, Mobile Device Management system; utilized Airwatch technology to successfully complete company-wide rollout of Windows 7 and reconstruction of Active DirectoryDeveloped training materials and trained users on various Desktop applications such as video conferencingCreated quarterly IS Tech & You Blog, Service Desk and Desktop Services Manuals

Project Manager of eAudIT Roll Forward Project which included planning, implementation, reporting, creating process documentation, assignment of work, problem resolution for teams and maintenance of online databasesManage ticket queue and workload of support team including the creation of eAudIT KnowledgebaseResponsible for the owning and resolving of SAP-related incidents and requests; managed entire SAP project workload as it pertained to the Support Desk; set direction for the team to align with management’s goals

Managed Microsoft Windows 2003 network of 20 servers and 1,200 desktops across 6 buildingsInstalled and implemented Student Management software for administrators, teachers, nurses and Special Education department which included the infusion of the software as well as trainingResponsible for $500K annual budget; recommended, implemented, and managed all systems such as Backup (ArcServe), Virus Protection (E-Trust), Web blocking (CyberPatrol) and Student Management (Realtime) resulting in zero virus and spam attacks across 11 yearsSolely responsible for implementation and management of Active DirectoryPlanned and implemented centrally monitored wireless network in 6 buildings serving over 3,000 users; upgraded of WAN backbone to GIGECreated an on-line Service Desk system used by over 300 staff members for submission and management of over 5,000 Service Desk requests each year