Leeann Mathews

Leeann Mathews Email and Phone Number

Passionate about serving customers and collaborating with a team. @ Northside Hospital
atlanta, georgia, united states
Leeann Mathews's Location
Atlanta Metropolitan Area, United States
Leeann Mathews's Contact Details

Leeann Mathews work email

Leeann Mathews personal email

About Leeann Mathews

A team player and a team builder who has experience working in diverse settings with a wide range of nationalities and personalities. Experienced in working with the top ranks of the organization and the patients, customers, suppliers, and vendors. I know we must and all can work well together—even have fun while doing a stellar job! My roles in customer service, international logistics for an automotive manufacturer, and medical interpreting (Spanish & English) for healthcare organizations have each taught me different skills that I will bring to any new role. My skills and experience include:*Cross-cultural & bilingual communication (in Spanish & English) via phone, email, and online chat programs*Collaborative problem solving*Critical decision making*Training & on-boarding*Managing suppliers*Customer service & advocacy*Team & relationship building*Ability to learn new software quickly- Microsoft Suite, SAP, Epic, etc*Project management*Creative mindset*Attention to details *Ability to manage multiple responsibilities & projects simultaneouslyFor example: In a manufacturing setting, I learned to collaboratively resolve problems related to inventory. I created trust based partnerships with key players in the warehouse, at the suppliers, with internal departments, and with third party logistics companies. I learned to meticulously double check minute details that were indicators of major, costly supply chain issues. On multiple occasions, when tasked with finding a way to keep the assembly line going and preventing the 50k/minute loss of shutting down the line, I was prepared because I had already built key relationships. I was able to collaborate extensively with many internal and external teams in order to expedite parts on a chartered plane out of Mexico, through customs, and into the manufacturing plant prior to a shutdown of the assembly line. I strive to bring these skills and my entrepreneurial spirit to an organization that offers challenging assignments and the opportunity to grow and advance.

Leeann Mathews's Current Company Details
Northside Hospital

Northside Hospital

View
Passionate about serving customers and collaborating with a team.
atlanta, georgia, united states
Website:
northside.com
Employees:
8648
Leeann Mathews Work Experience Details
  • Northside Hospital
    Interpretation Services
    Northside Hospital Sep 2019 - Present
    Canton, Ga
    SPECIAL COMMUNICATION PROJECTS IN MEDICAL SETTINGS:Worked in high stress, emotionally charged settings with Language Services Department to bridge communication gaps and process improvements regarding complex medical procedures between medical providers and patients. Problem solved customer service complaints for patients. Trained patients regarding chronic health problems (ie: diabetes, asthma, etc). Improved departmental processes and effectiveness by:Leading project on best management of Language Services Department during Covid 19 pandemicImplementing new video remote interpretation processesCollaborating with management to track the performance of the Language Services Department
  • Erlanger Health System
    Interpretation Services
    Erlanger Health System Dec 2015 - Sep 2019
    Chattanooga, Tennessee Area
    SPECIAL PROJECTS IN MEDICAL SETTINGS:Collaborated with management to track the performance of the Language Services Department Managed training project for medical personnel regarding the correct application of ethical standards and legal policies Led on-boarding process for the Language Services Department and managed training project for new hires regarding how to effectively utilize the Language Services Department
  • Volkswagen Of America, Inc
    Bilingual Material Planning Specialist, Logistics Operations
    Volkswagen Of America, Inc Jun 2013 - Oct 2015
    Chattanooga, Tennessee Area
    Responsible for North American planning of production parts under strict time constraints in a fast-paced environment. Collaborated in Spanish and English with Engineering, Imports, Quality Assurance, Purchasing, and the supply chain in Mexico. Problem solved vendor and supplier issues and procured parts from overseas branches with urgent deadlines.Communicated with all levels of management regarding logistics developments in order to prevent shutdowns of the plant (cost savings= $50k/minute of downtime spared).Led a cross-functional team to achieve results with the Phase In / Phase Out project, which took accountability for the minimization of obsolete material and its impact on the budget.Problem solved to decrease inventory and increase cube utilization of routes, thereby reducing total costs.Implemented the SAP ordering system by documenting critical issues and testing solutions and partnering with third party logistics providers and internal IT groups.
  • Volkswagen Of America, Inc (Via A Contract Company Within The Manufacturing Plant)
    Bilingual Supplier Readiness Specialist, Logistics Operations
    Volkswagen Of America, Inc (Via A Contract Company Within The Manufacturing Plant) Jan 2011 - Aug 2013
    Chattanooga, Tennessee Area
    Responsible for all Domestic Supplier Readiness. Projects included:Implementing the New Logistics Concept (NLK) for the North American supply base including all warehouses, cross docks, and progress lane shipmentsInstituting a 75% reduction in overall logistics cost in the first year of operation versus launch costs of over $178 millionTraining suppliers to achieve certification of Suppliers to VWGoA EDI / MRP standardsManaging supplier performance to be sure they sent compliant Advanced Shipping Notices (ASN) as well as Global Transport Labels and took disciplinary action as needed
  • At&T
    Bilingual Customer Support Specialist
    At&T 2008 - 2010
    Kennesaw, Ga
    Problem solved for customers via phone and email in both Spanish and English. Special projects included:Implementing processes that supported the sales teamCollaborating with management to train and manage the vendor group programTraining outside vendor department to ensure legal compliance and adherence to employee manuals.
  • Productos Hola
    International Intern In Mexico
    Productos Hola Aug 2006 - Dec 2006
    Productos Hola, North American Consortium on Entrepreneurship- BC, Mexico ● Organized company attendance for 2 trade shows ● Led a team in promoting a fashion show fundraiser attended by 400+

Leeann Mathews Skills

Microsoft Office Customer Service Leadership Public Speaking Management Training Conflict Resolution Intercultural Communication Human Resources L&d People Development Staff Development Talent Management Training And Development Employee Learning And Development Employee Training Instructional Design

Leeann Mathews Education Details

Frequently Asked Questions about Leeann Mathews

What company does Leeann Mathews work for?

Leeann Mathews works for Northside Hospital

What is Leeann Mathews's role at the current company?

Leeann Mathews's current role is Passionate about serving customers and collaborating with a team..

What is Leeann Mathews's email address?

Leeann Mathews's email address is ma****@****ail.com

What schools did Leeann Mathews attend?

Leeann Mathews attended Kennesaw State University.

What skills is Leeann Mathews known for?

Leeann Mathews has skills like Microsoft Office, Customer Service, Leadership, Public Speaking, Management, Training, Conflict Resolution, Intercultural Communication, Human Resources, L&d, People Development, Staff Development.

Who are Leeann Mathews's colleagues?

Leeann Mathews's colleagues are Tanya James, Connor Hood, Wendy Rovie, Mavis Appiah Kubi, Shirley Teuta, Lauren Fetters, Steven Vickery.

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