Leeann Mower Email & Phone Number

United States

Wilmington, Delaware, United States

Wilmington, Delaware, United States

* Provide exceptional customer service to both internal and external clients* Update customer account information & invoice preferences* Create and maintain matrices for Global 1000 clients* Identify and implement process improvements* Maintain and/or create process documentation* Create and oversee team quality program* Audit and ensure accurate billings* Cross business unit collaboration for shared client accounts* Maintain internal NPS results for leadership* Special Projects* Exception Reporting* Maintain and provide leadership daily and monthly SLA data* Create and maintain heat map to predict volume of work and drive workflow

Wilmington, De

* Provide employee and customer support for our internal applications* Monitor and correct automated fulfillment errors* Create and maintain domain portfolio budget reports for Global 1000 clients* Identify and drive opportunities to continuously improve within all applications.* Remedy system issues and prioritize system enhancements/defect fixes* Partner with IT teams to create, implement, test, and deliver solutions* Facilitate communication and resolution of customer technical issues* Collaborate with Infrastructure teams to ensure that customer issues or concerns are addressed with the appropriate level of timeliness and attention* Remain aware and take notice of details that are easy to overlook or dismiss as insignificant* Focus time and effort on key tasks while grouping related tasks to be efficient* Handle high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease* Remain steady under pressure, using it to fuel productivity and efficiency* Make decisions and continue to perform effectively, while understanding data, people, and their views before taking action

Wilmington, De

* Process all aspects of Registrations, Modifications, Transfers, Renewals* Provide gold standard customer service to both internal and external customers* Work within the teams to create a cohesive working environment* Registry Relations* Senior Team Member