Manager, Content Operations
CurrentDirecting and managing multiple onsite, offsite and offshore teams responsible for legislative and regulatory online products and content delivery. Contributing to decreasing backlog, improvement in accuracy and turnaround time.• Overseeing all aspects of employee management, including hiring, termination, performance management and development, formal annual performance evaluations, regular performance mentoring, training and coaching• Employee on-boarding… Show more Directing and managing multiple onsite, offsite and offshore teams responsible for legislative and regulatory online products and content delivery. Contributing to decreasing backlog, improvement in accuracy and turnaround time.• Overseeing all aspects of employee management, including hiring, termination, performance management and development, formal annual performance evaluations, regular performance mentoring, training and coaching• Employee on-boarding training• International travel to facilitate and lead development, training, and coaching of offshore operations teams• Leading teams that include direct, temporary, vendor and offshore staff• Managing all elements for production-processing including data workflow, data integrity, timeliness and quality compliance of legislative/regulatory content in support of multiple product platforms and customer bases• Troubleshooting and analyzing client inquiries• Coordinating interdepartmental contractor recruitment, testing and hiring• Designing and developing production processes focused on driving improvement and efficiency• Collaborating with subject matter experts and multiple business units to identify inefficiencies• Collaborating with Engineering development business units to facilitate process and workflow improvements• Liaison between customer facing teams, software engineering teams, and operations teams Show less
