Leeanna Floyd Email & Phone Number

Nashville, Tn, United States

Worked with teachers and administrators via email to troubleshoot common issues, provide insight into how the product works, and brainstorm solutions that would best accomplish what the customer needs. Trained multiple new hires by hosting shadowing sessions and providing guidance on the correct answers and processes to trainees when needed.

Greater Nashville Area, Tn

Responded to event organizers via phone, email, and chat and advised on how to resolve the challenges they were facing while using the Eventbrite platform as well as utilized available resources to troubleshoot issues that arose both internally and externally.Assisted with training multiple new hires by listening to and scoring calls and emails for quality and accuracy while also being responsible for fielding questions from any new hire that needed assistance.Adapted to the ever-changing nature of the company including frequent updates to process and policy integral to the role and learned on the spot how to handle difficult situations utilizing the most up-to date knowledge regarding policy and how policy is implemented.

Nashville, Tennessee

Assisted customers via both phone and email with a variety of problems ranging from minor safety concerns to major safety issues and demonstrated empathy while also keeping customers focused on the oftentimes difficult and delicate situations at hand. Utilized both the resources provided regarding process and policy as well as natural intuition to determine the best course of action to resolve for customers.

Nashville, Tennessee

Worked with clients to assess their needs and provide them with products that work for their situation while also ensuring that the rest of the team is properly assisting the clients they are responsible for.Performed opening and closing tasks such as counting registers, computing sales numbers, merchandise replenishment, and general store upkeep.

As department leader, ran the sales floor when managers were not in the store and was responsible for ensuring that both individual teammates and the store met their daily sales goals.Promoted from Sales Associate to Department Lead in September of 2017.Greeted and checked with guests throughout their visit to ensure they had a positive experience as well as provided knowledge about Buckle’s products and recommended items that fit the guest’s needs.Properly and efficiently checked out and bagged purchases as well as maintained a clean and organized environment by sweeping, clearing fitting rooms of clothes, and ensuring products were neatly arranged.

Nashville, Tn

On event days, worked in teams of three to five people to perform tasks necessary for the event including setting up tents, unloading gear and products, and stocking beverage and merch tents.Operated and maintained an assigned station during the event while also responding to the needs of various other stations.Complete tasks during the week to ensure that the team is event ready such as preparing merchandise, rewriting signage, or distributing show posters.

Bachelor Of Business Administration (B.B.A.), Music Business

Bachelor Of Business Administration - Bba