• Assisted customers in every way possible with their Wine, Spirits, and high-gravity beer needs while following ALL Alcohol Beverage Commission rules and regulations (Employees Permit #74739) • Effectively operated cash register and Point of Sale (POS) system• Duties included stocking, maintenance, and merchandising• Developed customer relationships to insure repeat business• Effectively created, promoted, and executed 3 monthly special events to promote business and increase sales on lower volume nights (for example Girls’ Night Out)• Designed and implemented a Customer Relationship System (CRS) using kiosk(s)/iPads for in-store customer(s) to sign up for notification(s) of tastings and special events via email and SMS communication• Designed, collected information, and wrote content for the “ABOUT US” section at http://pwsnashville.com/the-team/ to introduce ALL visitor(s) of the website (www.pwsnashville.com) to Providence Wine and Spirits Sales Associates and Management • Created the “4 for $40” campaign to promote wines and Providence Wine and Spirits loyalty tote• Utilized knowledge from catering experience to develop and coordinate wine, spirits, and beer needs for special events (wedding/corporate/holiday

• Assisted in set up and take down of special event décor, serving needs, and table/chairs• Catered to special needs for guest(s), host(s), and Nashville Zoo Executive Team Leaders• Ambassador for all Nashville Zoo daily, seasonal, and special events• Team player for zoo fundraising events, weddings, and corporate gatherings ranging from 15 – 6500 guest(s) • Successfully assisted in transition of 1-5 special event(s) per day/night

• Responsible for coordinating executive meetings, round table events, and conference calls for updates, training, and product launches• Created broadcast emails, drip email campaigns, and SMS mass messaging to communicate with customers using automated systems• Developed, negotiated, and maintained relationship(s) with the merchant services (credit cards/debit cards)• Effectively managed schedule via telecommute to ensure that all time zones globally are serviced

• Worked with part-time associates on increasing dollars per purchase through various sales techniques and customer service skills• Followed up with customers using the Customer Relationship System on “new arrivals” and “sale events”• Consistently awarded weekly top part-time associate in sales, sales per hour, and average unit per sale for Nashville Area• Top associate for 2011/2012 in Cache’s Southern Region (7 states) in successfully offering customers and securing a Cache Credit Account

• Created a processing system to insure short sale and loan modification documents were processed in a timely manner and sent to title, company inspector, appraiser, home owner’s insurance agent, and loan officer.• Creatively designed and implemented marketing and advertising plans the locate, educate and assist homeowners that are under financial hardship and offer a solution other than foreclosure and/or bankruptcy through a short sale or loan modification on their home• Developed relationships with financial institutions and lenders, negotiating the short sale on the financial end in order to release the homeowner from their financial responsibility• Managed the coordination of an agent handling Broker Pricing Opinion(s)• Provide extensive public relationships, educational seminars for both the homeowner and the lender, ensuring everyone is on the same page prior to signing contracts• Oversaw the maintenance of the client/lender database• Kept communication portals open between lenders, homeowners, real estate agents and real estate appraisers

• Worked in three (3) locations as In-house Loan Officer (Athens, Cleveland and Ooltewah), dividing time among each location depending on specific needs, training and closings• Exceeded $6.9M in loans for 2007 (as the first full year with company) and on track to supercede $7.6M in 2008• Delivered impressive weekly mortgage loan presentations at sales meetings, once a month planned and coordinated Lunch ‘n’ Learns for the Real Estate Agents, and once a quarter trained newly hired agents regarding financial metrics of loans and transactions• Responded to agent/client requests and assistance immediately through phone and email(s)• Kept abreast on daily changes within the industry and transferred that information to agents at sales meetings• Oversaw various loan closings for FHA, VA and Conventional as well as First Time Homebuyer Program, Rural Development Program and 203-K Renovation Program• Studied new loan programs; attended industry seminars and workshops for continuing education

• Prospected clients and outlined benefits of refinancing and purchasing a new home, selling on specific mortgage packages that best fit their present and future needs• Achieved Top Producer in volume and number of loans closed, 36 out of 48 months• Handled a high volume of complex loans at one time, overseeing closing, shipping of loans, review of declines, withdrawals, insurance and funding of loans, including prime, sub-prime, conventional, commercial, VA and FHA for A-D credit clients• Obtained and evaluated credit bureau reports, researched disputes and responded, calculated debt-to-income ratios and prepared good faith estimates• Discerned client’s specifications, researched and cultivated financial packages filtering through 45-58 lenders nationwide for the right percentage rates and terms; locked in interest rates• Ensured loans abided by federal government rules and regulations; ordered title insurance, appraisals, surveys, flood and tax certifications, payoffs, IRS documents, MI programs, etc. • Reviewed title commitments, HUD-1 settlement statements, TIL (Truth In Lending) statements and established escrow accounts• Coordinated with buyers, sellers, title companies, escrow agents, surveyors and real estate agents• Implemented various loan programs, including Teacher, Realtor and College Professor Loan Development programs

• Called on prospective clients, discussed long-term insurance options, negotiated specific packages for their immediate/future needs • Creatively developed and conducted presentations of various products and services for each client type• Educated client on likelihood of needing long-term financial assistance, including refinancing mortgage, consolidating debt, insurance, life insurance, etc.• Set appointments, generated new business through cold calls and referrals from satisfied customers• Consistently exceeded expectations, quotas and call frequency• Coordinated seminars and product/leadership training programs for newly hired sales representatives

• Assisted customers in every way possible with their US Postal Service and parcel needs

• Developed and created cooperative business partnerships with major department stores through exceptional cold calling techniques, field visits, customer service and excellent negotiation skills • Managed 23 high-volume accounts, including Dillard’s Department Store, acting as liaison between Clinique, Dillard’s executive office and store management• Topped $8M in sales with a 15% increase within the first 18 months• Interviewed, hired and trained Store Consultants; developed Account Coordinators and Counter Managers; delegated responsibilities, evaluated performance, prepared budgets and forecasts for each store and mediated conflicts• Consulted with managers regarding sell-through, merchandising, display, promotions and inventory on hand; increased sales through analyzing demographics of store location, buying habits of customers and weekly/monthly promotions• Outlined specific selling strategies, trained managers and created up-front displays for impulse buying

• Managed 17 Macy’s accounts; developed first DOS Excel spreadsheet used by Macy’s/Atlanta to reconcile Clinique consultant data tracking sales, inventory, average hourly sales and average sales per purchase• Worked with consultants on increasing dollars per purchase through various sales techniques and customer service skills

• Assisted customers in every way possible with their treatment and make-up needs• Effectively operated cash register• Duties included stocking, maintenance, and merchandising• Developed customer relationships to insure repeat business