Lee-Anne Carson Email & Phone Number

Greater Melbourne Area

As the Senior Organisational Development Advisor I am responsible for the strategic development and delivery of Culture, Leadership and Diversity & Inclusion programs for the Victoria State Emergency Service (VICSES). VICSES is a volunteer-based organisation, providing emergency assistance to minimise the impact of emergencies and strengthen the community’s capacity to plan, respond and recover, when emergencies occur. Operating since 1950, VICSES covers all of Victoria, via 150 units… Show more As the Senior Organisational Development Advisor I am responsible for the strategic development and delivery of Culture, Leadership and Diversity & Inclusion programs for the Victoria State Emergency Service (VICSES). VICSES is a volunteer-based organisation, providing emergency assistance to minimise the impact of emergencies and strengthen the community’s capacity to plan, respond and recover, when emergencies occur. Operating since 1950, VICSES covers all of Victoria, via 150 units across six regions, in addition to 13 other support offices across the state for 5,000 volunteers and 300 staff. VICSES are the control agency for flood, storm, earthquake, tsunami and landslide. We also provide the largest road crash rescue network in Victoria. Show less

Mona Vale, New South Wales, Australia

Sydney, Australia

Sydney, New South Wales, Australia

Achievements• Led the development, implementation, and delivery of L&D solutions to the APAC region, including Australia, New Zealand, South Korea, Singapore, Japan, and other emerging markets.• Created the inaugural Talent Development programs for the BeiGene Asia Pac region, this involved:• Partnering with the Leadership team to understand the key needs and developed a wide range of bespoke programs in alignment with organisational outcomes.• Delivering 51 programs in the… Show more Achievements• Led the development, implementation, and delivery of L&D solutions to the APAC region, including Australia, New Zealand, South Korea, Singapore, Japan, and other emerging markets.• Created the inaugural Talent Development programs for the BeiGene Asia Pac region, this involved:• Partnering with the Leadership team to understand the key needs and developed a wide range of bespoke programs in alignment with organisational outcomes.• Delivering 51 programs in the first year • Achieving Facilitator satisfaction rating of 97% and course effectiveness rating of 98%• Aligned programs with the global curriculum during the second year.• Designed a Psychological Safety program to enhance understanding of the emotional aspects of leadership. • Partnered with second line leaders to develop bespoke learning programs for next level people leaders. Ensuring management at all levels were competent in their ability to lead teams, and delivering consistency of leadership behaviours which were aligned to company culture.• Facilitated programs remotely across the region with 90% of all staff attending, with on average each employee attending 3 programs. • Successfully onboarded 100 new employees designing bespoke content for the Asia Pacific cohort. • Supported an individual development plan for each staff member to provide a clear needs-based learning and development structure.• Oversaw L&D program execution and day-to-day activities, including but not limited to leadership and employee development, team development, and change management.• Developed Senior and Frontline Leadership programs with leadership numbers doubling during the delivery of the programs• Assessed, developed, delivered continuously improved core leadership and employee development programs to ensure that BeiGene provided continuous and relevant development for employees, managers, and leaders. Show less

Australia

Sydney, Australia

Sydney, New South Wales, Australia

Achievements:• Managed specific change programs at the request of the Executive Director which involved monitoring and evaluating all aspects of Talent & Culture. Successfully implemented 29 priority projects ensuring that the critical delivery timeframes were achieved.• Conducted project reviews and creating detailed reports for executive staff.• Developed DPIE Employer Value Proposition, which included:• Creating targeted project plan• Conducting the tender process for… Show more Achievements:• Managed specific change programs at the request of the Executive Director which involved monitoring and evaluating all aspects of Talent & Culture. Successfully implemented 29 priority projects ensuring that the critical delivery timeframes were achieved.• Conducted project reviews and creating detailed reports for executive staff.• Developed DPIE Employer Value Proposition, which included:• Creating targeted project plan• Conducting the tender process for consulting groups• Contracting and partnering with consultant to deliver a roadmap for program.• Developing an EVP impact measurement - pre and post, • Designing and implementing communications and integration plan • Managing program budget. Show less

Sydney, New South Wales, Australia

Achievements:• Member of contract team of 3 with accountability to develop and implement leadership programs across the department’s Leadership Team, these programs included:• Agile Leadership• Building High-Performance Teams• Coaching for Growth• Developing Leadership Presence• Leading with Emotional Intelligence• Partnered with stakeholders and People Partners to design and deliver leadership development programs:• Media Team Grade 11/12 Team Leader Development… Show more Achievements:• Member of contract team of 3 with accountability to develop and implement leadership programs across the department’s Leadership Team, these programs included:• Agile Leadership• Building High-Performance Teams• Coaching for Growth• Developing Leadership Presence• Leading with Emotional Intelligence• Partnered with stakeholders and People Partners to design and deliver leadership development programs:• Media Team Grade 11/12 Team Leader Development Program series• Housing and Property solution consulting• Corporate Services People Leader Forum with Shaun Smith• Biodiversity, Conservation and Science Executive and Senior Leaders Assessment• Energy, Climate Change and Sustainability Bespoke High Performing Teams• Senior Executive Talent Outcomes presentations• Microlearning that has come out of the SE Talent Outcomes presentations.• Leading Remotely Workplace Live series• Hogan Government 360 Assessment Project– Payroll• Partnered with stakeholders to design and deliver leadership framework learning and development programs, developing interactive, state-of-the-art learning solutions, including multiple delivery methods to support capability and development outcomes for the Department.• Provided strategic advice, solutions, and initiatives, as well as design and deliver cluster-wide leadership performance improvement programs to develop leadership, coaching, mentoring, and organizational development in culture, engagement, performance development, talent outcomes, workforce capability, and effectiveness.• Designed and delivered training needs analysis and provide tailored solutions for technical and core training for teams, providing the executive, managers, and staff with professional advice and support in the implementation of development and learning strategies. Show less

Sydney, New South Wales, Australia

Achievements:• Developed learning and development programs from greenfield position to enable members to obtain Continuous Professional Development (CPD) points to maintain membership and certification, this included:• Creating hybrid, virtual, and face-to-face hour to 1-day training symposiums, including simultaneous in three cities and virtual with live speakers from the US, UK, Australia, and New Zealand• Recruited, inducted, coached and developed team delivering the training… Show more Achievements:• Developed learning and development programs from greenfield position to enable members to obtain Continuous Professional Development (CPD) points to maintain membership and certification, this included:• Creating hybrid, virtual, and face-to-face hour to 1-day training symposiums, including simultaneous in three cities and virtual with live speakers from the US, UK, Australia, and New Zealand• Recruited, inducted, coached and developed team delivering the training programs. • Process mapped roles across the business, maintaining standards and consistency of products and safeguarded knowledge retention. • Managed 13 branches across Australia and New Zealand to provide monthly CPD training for members.• Exceeded annual revenue target of $400,000 profitably by the seventh month.• Conducted over 40 paid webinars with 5,000+ attendees through speaker research and quality of delivery.• Developed on-demand technical training available globally.• Negotiated an Australasian hybrid, venue, and catering contract to ensure consistency of member experience and profitability.• Led ongoing market needs assessment and opportunity identification for all professional development needs of the sector, through relevant face-to-face and virtual opportunities for ALGA• Led stakeholder engagement and management of all branches to deliver consistently high levels of engagement through overall value proposition & customer experience of delivery and final income and profit of the branches.• Co-ordinated approach of professional development design and delivery through the Specialist Interest Groups to the benefit of all members Show less

Sydney, Australia

The heart of Building Angels is to lend a helping hand when disaster or life changing circumstances strike.We are a community charity supported by the building industry to undertake home remediation work for people in genuine hardship.

Sydney, Australia

Achievements:• Led the introduction of a Future of Work training product upskilling business development team members to enable them to pitch product to clients around trends in future of work and the skills and training which client companies would need to upskill their teams via programs AIM would deliver.• Led the Public Sector business unit transformation managing commercial turnaround from -40% against target to exceeding annual sales target by 18%• Managed the wellbeing and… Show more Achievements:• Led the introduction of a Future of Work training product upskilling business development team members to enable them to pitch product to clients around trends in future of work and the skills and training which client companies would need to upskill their teams via programs AIM would deliver.• Led the Public Sector business unit transformation managing commercial turnaround from -40% against target to exceeding annual sales target by 18%• Managed the wellbeing and transition of team members into changed roles at the onset of COVID. Show less

Sydney, Australia

Hacking HR is a collaborative community of holistic professionals inspired by the intersection between the future of work, technology and HR. We are determined to build the strongest global HR community that has ever existed, where co-learning, co-creation and collaboration lead the way to more humanised and holistic workplaces and leaders. Through our meetups and Hacking HR Forums we create the space for holistic HR professionals, forward thinkers, visionaries, emerging leaders and… Show more Hacking HR is a collaborative community of holistic professionals inspired by the intersection between the future of work, technology and HR. We are determined to build the strongest global HR community that has ever existed, where co-learning, co-creation and collaboration lead the way to more humanised and holistic workplaces and leaders. Through our meetups and Hacking HR Forums we create the space for holistic HR professionals, forward thinkers, visionaries, emerging leaders and change-makers to connect, co-learn, collaborate and co-create the future of work together.The Sydney Chapter Chapter Committee is a team of volunteers adopting the Hacking HR Forum Approach to connect and expand the community of HR change-makers in Sydney. We are self-driven individuals taking ownership of our learning and professional development so we can support our people and businesses/organisations navigate the challenges of the future if work in a more human yet agile way. Show less

Sydney, Australia

Achievements:• Managed partnerships program within DeakinCo establishing market presence for Deakin University to establish a positioning within the Sydney market.• Drove Future of Work imperative across hosted events in Sydney and Melbourne, partnering with representatives from key industry and government sectors and the Deakin co-senior management team.• Successfully secured partnership with NSW Government & range of industry stakeholders from private and public sectors to discuss… Show more Achievements:• Managed partnerships program within DeakinCo establishing market presence for Deakin University to establish a positioning within the Sydney market.• Drove Future of Work imperative across hosted events in Sydney and Melbourne, partnering with representatives from key industry and government sectors and the Deakin co-senior management team.• Successfully secured partnership with NSW Government & range of industry stakeholders from private and public sectors to discuss opportunities for DeakinCo to deliver on; filling the gaps in workforce planning and improving employee engagement and retention at the same time and solving performance challenges, create meaningful experiences, and enable a culture of continuous learning. Show less

Sydney, Australia

Achievements:• Developed underperforming Sydney sales team to achieve successful turnaround including two salespeople from 21% and 23% of their Q2 target to 80% and 83% of their Q3 target.• Awarded the inaugural Medibank ‘Customer Obsessed Award’ by the Chief Customer Officer in the first six weeks of contract.

Achievements:• Created a new open private health fund under the 67-year-old CBHS Health Fund brand.• Exceeded all key performance indicators in the first year.• Partnered with the CEO and the Board to shape the value proposition, create the relationship with our distribution partner, Colonial First State, and successfully sign corporates demonstrating our differential offering.• Managed 15 key corporate clients in partnership with Colonial First State Corporate Super and… Show more Achievements:• Created a new open private health fund under the 67-year-old CBHS Health Fund brand.• Exceeded all key performance indicators in the first year.• Partnered with the CEO and the Board to shape the value proposition, create the relationship with our distribution partner, Colonial First State, and successfully sign corporates demonstrating our differential offering.• Managed 15 key corporate clients in partnership with Colonial First State Corporate Super and Financial Advisers. Show less

Sydney, Australia

Achievements:• Exceeded all key performance indicators. Surpassed revenue targets and diversification of the portfolio to mitigate risk by contracting multi-year leadership programs for Hollard Insurance, Goodstart Early Learning, and MetLife.• Ensured new capabilities and collaboration across UNSW were made available to AGSM clients by engaging UNSW Innovations, MCIC, digital education, and UNSW Foundation. This represented the commercialisation of UNSW capabilities and strengths with… Show more Achievements:• Exceeded all key performance indicators. Surpassed revenue targets and diversification of the portfolio to mitigate risk by contracting multi-year leadership programs for Hollard Insurance, Goodstart Early Learning, and MetLife.• Ensured new capabilities and collaboration across UNSW were made available to AGSM clients by engaging UNSW Innovations, MCIC, digital education, and UNSW Foundation. This represented the commercialisation of UNSW capabilities and strengths with partnership opportunities. Show less

Sydney

Achievements:• Developed customised programs for a range of businesses providing; go-to-market strategy (including, target clients, weighted pipeline), support in taking both propositions to the market (conducting meetings with key clients, deal proposals)• Key Clients: Deloittes, PlanDo, MGSM

Sydney, Australia

Achievement:• Successful creation and deployment of a new Digital Learning Business within rogenSi APAC, including the development of suppliers, solutions, and processes. Created digital online and blended learning Induction program for the Department of Premier & Cabinet, digital values rollout for the Department of Family & Community Services, the creation of global leadership programs for Lendlease (unique in its project-based case study), and the Apollo project for CBA. Clients included… Show more Achievement:• Successful creation and deployment of a new Digital Learning Business within rogenSi APAC, including the development of suppliers, solutions, and processes. Created digital online and blended learning Induction program for the Department of Premier & Cabinet, digital values rollout for the Department of Family & Community Services, the creation of global leadership programs for Lendlease (unique in its project-based case study), and the Apollo project for CBA. Clients included Singtel Optus, and Allianz and co-Client Director for CBA.• Secured contract for LendLease creating bespoke training approach aligned with the LendLease project lifecycle resulting in the training approach to be taken globally within the business.• Winner of Asia Pacific Silver Stevie Award for the Online Induction for the NSW Department of Premier & Cabinet: This initiative, combined with a face-to-face session, was created to give new starters the best possible base to understand the Department's purpose, people, and plans - and make them feel valued and welcome. Show less

Fox Studios, Sydney

Achievements:• In 2012-2013, only salesperson to achieve beyond our target of $1.5M, selling $1.9M. In Jan-Dec 2013, I achieved the whole year's target of $2.1M in 6 months.• Achieved business development targets with clients such as CBA, ING Direct, Transport NSW, Caltex• Digital Learning and leadership Development, Business Development, and Client Account Management. Design, develop, and deliver unique leadership and change programs with a variety of methodologies, including… Show more Achievements:• In 2012-2013, only salesperson to achieve beyond our target of $1.5M, selling $1.9M. In Jan-Dec 2013, I achieved the whole year's target of $2.1M in 6 months.• Achieved business development targets with clients such as CBA, ING Direct, Transport NSW, Caltex• Digital Learning and leadership Development, Business Development, and Client Account Management. Design, develop, and deliver unique leadership and change programs with a variety of methodologies, including theatre, digital, game learning, and app development. Show less

Sydney

Achievements:• Key Sales Achievements: In the first year achieved $3Milliom on a target of $1.5Million. Each subsequent year, we achieved $4Million.• Created new leadership program, which was piloted with CBA and successfully developed into the standalone not-for-profit, The Octant Foundation. Responsible for opening and developing the Singapore market.

Sydney

Achievement: • In 2008, I worked with the senior leadership team of a ASX50 organisation to support them through a restructure and provide new senior management to drive new levels of performance. This contract spanned roles from $100-300K across multiple levels. The overall contract was the largest single contract in Chandler Macleod Specialist groups since its inception.

Mettle is a Culture & Leadership consultancy specialising in growing organisations through the performance of their people by connecting a company's culture to its strategy through integrated culture change research, leadership & teams and mergers & acquisitions.

Sydney, Australia

Achievements:• Zaffyre International – Built business from 900K to $3.5M in first 12 months • Qantas / Alpha Flight Services – Facilitation of New Product Introduction and Sales Behavior training. This included rolling out of a new product coupled with sales training to 3,000 flight crew in four cities, seven days a week through co-ordinating nine facilitators. Qantas and Flight Services experienced an increase of 120% in sales due to the training • Qantas – New Line Managers… Show more Achievements:• Zaffyre International – Built business from 900K to $3.5M in first 12 months • Qantas / Alpha Flight Services – Facilitation of New Product Introduction and Sales Behavior training. This included rolling out of a new product coupled with sales training to 3,000 flight crew in four cities, seven days a week through co-ordinating nine facilitators. Qantas and Flight Services experienced an increase of 120% in sales due to the training • Qantas – New Line Managers Training / DISC• Peppers and Rogers Consulting Group – Business Development Director ($1m+ sales growth via new client s such as Toyota) • Consulted on the delivery of key elements of new business start ups including OD, recruitment, training and development of key team members, market segmentation, opening up the sales pipeline for businesses including SOW Systems, Key3Media, and Motherinc. Show less

Sydney, Australia

Revived a disjointed sales group that had not performed for six years to exceeding 250% of target within twelve months.

Sydney, Australia

Jointly started a company and recruited a high performance team of sales, technical, marketing and operational professionals within a six week period to ensure customer operations were ahead of deadline and resulting in being $1M under the expense budget and ahead by sales plan by 200% in the first six months of business.

Sydney, Australia

Achievements:• Was 380% of sales target and also received an “Excellent” rating in the Wallis Report by customers in the first year with Telstra• Scored 98.3% by peers for management performance in Telstra “There was a strong feeling of a workgroup supporting each other and proud of themselves as a team. The results reflect a systemic approach to management of the workgroup with strong linkages between reward and recognition, team standards, positive behavior and actual results.”

Sydney, Australia

Achievements:• Project managed an external customer satisfaction survey and in internal customer loyalty change program across Asia, Japan, China, Australia/NZ and in seven languages• Drove customer experience feedback programs and training throughout 3 regions. Increased customer satisfaction by 7-8 points year on year for 5 years.• Reported into London, UK and Toronto, Canada with dotted line into the Presidents of China, Asia Pacific & ANZ with staff in the same regions thus… Show more Achievements:• Project managed an external customer satisfaction survey and in internal customer loyalty change program across Asia, Japan, China, Australia/NZ and in seven languages• Drove customer experience feedback programs and training throughout 3 regions. Increased customer satisfaction by 7-8 points year on year for 5 years.• Reported into London, UK and Toronto, Canada with dotted line into the Presidents of China, Asia Pacific & ANZ with staff in the same regions thus managing in a complex, dynamic environment.• Through strategic research and market readiness analysis, introduced new wireless and wireline technology to the Australian/NA marketplace. Show less

Masters

Bachalor

Masters-Aligned Innovation Credentials