Hyper Automate Consulting Specialists (HAC's) is your strategic partner to scale automation within your business. We simplify complexities by tailoring solutions uniquely suited to your recruitment business, whether for your brand, strategy, data, end-to-end processes, or technologies.HyperAutomation will automate everything that can be automated; it will boost your business's efficiency and reduce your overall operating costs.

Member of executive management team responsible for maintaining and driving global operational results within Kyloe including responsible for the business functions of Service Sales, Services Project Delivery; and operations.

Kyloe is a Bullhorn global system integration partner. We have years of experience working with and providing solutions for recruiters. Our goal is to help our clients optimise Bullhorn to drive their business forward.• Platform Consulting: The innovative CRM platform on the market, streamline Client and Candidate Management from search to shortlist to placement• Implementations: Our services can provide you the benefits of Bullhorn quickly and without business disruptions• Systems Manager: Our Bullhorn experts have deep experience and expertise and can define and deliver on your company’s Bullhorn roadmap• Health Check: Our experienced consultants provide a detailed report with a set of practical recommendations that will improve your ROIWe are always keen to hear from Recruitment organisations looking for support in maximising the value of your Bullhorn investment or those that are thinking about investing in Bullhorn CRM, please contact me via lee.whitaker@kyloepartners.comWe will be expanding in this region, so we are keen to talk to project managers and software trainers - please get in touch.

Responsible for global service delivery including Project Management, Implementation Consulting, Training & Service Operation teams.Working with the business to support our future goals and implementing strategies to drive optimisation and efficiency as well as building on our outstanding reputation for service and delivery to Bullhorn customers.

My weight loss journey over the past 18 months has led to me finding a love for adventure races. I have taken part to date in:- Spartan Stadium Challenge (5km) Feb 2015- City2Surf (14km) Aug 2015- Tough Mudder SYD (20km) Oct 2015- ROC (5km) Dec 2015- True Grit (11km) June 2016- Raw Challenge Youth Wave (4km) Sept 2016- Tough Mudder SYD (20km) Oct 2016- Tough Mudder SEQ (20km) May 2017- Raw Challenge Youth Wave (4km) Sept 2017- Tough Mudder SYD (20km) Nov 2017- True Grit (7km) June 2018- City2Surf (14km) Aug 2018- Raw Challenge Youth Wave (4km) Sept 2018- Tough Mudder SYD (20km) Nov 2018

Responsible for the ongoing management and evolution of the SEEK partner API product suite in order to achieve SEEK’s goals

This role includes:• Building and leading the Australian team, office and operations• Managing the P&L for the business in the region• Monitoring sales, marketing and client activity to give recommendations and formulate changes and direct the development of initiatives such as new products and strategic partnerships• Develop the company brand in APAC and promote, internally and externally, the companies values• Review, update and enhancement to Australian website including creation of partner and resource centre.• Monitoring of customer service including planning internal and external product enhancements to reduce support and provide better customer experiences• Organising and controlling sales activities by setting product mix and customer service standards• Delivery of product presentations to potential new clients.• Prioritising product ideas• Piloting innovative new solutions• Planning customised customer workflows that fit within the company product set

This role includes: • Building and leading the Australian team, office and operations • Managing the P&L for the business in the region • Planning research work and monitoring of sales and marketing activity to produce reports, give recommendations and formulate changes, direct the development of initiatives such as new products, new marketing techniques, social media, strategic partnerships and new advertising campaigns.• Planning sales and marketing operations including market research, advertising, promotion, distribution, pricing and selling.• Develop the company brand in APAC and promote, internally and externally, the Group's values• Creation and distribution of monthly newsletters and admin bulletins and providing analysis on these back to the business.• Mastery and management of key marketing systems including Lead Generation and Pardot.• Review, update and enhancement of the Australian website including creation of partner and resource centre.• Monitoring of customer service, invoicing, payments and administration costs.• Organising and controlling sales activities by setting product mix, geographical sales areas and customer service standards• Delivery of product presentations to potential new clients.• Prioritising product ideas • Piloting innovative new solutions

This role includes: - Setting sales and marketing policy in consultation with other managers and directors within the business locally and globally.- Delivery of product presentations to potential new clients.- Planning sales and marketing operations including market research, advertising, promotion, distribution, pricing and selling.- Organising and controlling sales activities by setting product mix, geographical sales areas and customer service standards.- Monitoring of customer service, invoicing, payments and administration costs. - Planning research work and monitoring of sales and marketing activity to produce reports, give recommendations and formulate changes directs the development of initiatives such as new products, new marketing techniques and new advertising campaigns.- Mastery and management of key marketing systems including Lead Generation and Pardot.- Review, update and enhancement to Australian website including creation of partner and resource centre.- Production of guides and videos for both sales and client services.- Working with the Marketing Director, North America to review and enhance client facing material including guides and promotional material.- Ensure the local office are adhering to group and business brand policies.- Creation and distribution of monthly newsletters and admin bulletins and providing analysis on these back to the business.

Responsible for a 18 person strong client services team based in the UK and USA . The team includes customer support, account managers, trainers and project managers.The role involved overseeing all pre and post sales delivery and support by the Client Service teams. This included:- Continually reviewing how to reduce support both internally and externally as well as simplify the existing and future product range.- Working to improve product marketability by improving on product interface and coordinating new product development including testing and creation of guides and documents.- Carrying out customer satisfaction and similar surveys and reporting the data back to management.- Working with the Marketing Director to review and enhance client facing material including guides and promotional material including those for new feature and product releases- Creation and distribution of client administration newsletter and ad hoc notification emails as required- Overseeing large and bespoke roll outs to ensure products are smoothly delivered to new clients. - Delivery of product presentations to potential new clients- Training all staff on the capabilities of the existing and new product ranges to ensure they provide clients with the best product offering. Including the design and production of internal and external material and training guides and production of videos.In addition to this continual review of competitors to ensure best products, support and material are being offered to our clients. Including:- Investigation into SEO and marketing strategies to move ahead in new markets including France, Holland and Asia Pacific.- Identifying market opportunities by identifying customer requirements and carrying out competitor analysis for the UK and APAC market- Involvement in seminar and exhibition planning for recruitment events including HR Tech (Chicago), APSCO, CIPD and Recruitment Technology.

To train, assist and oversee all projects by the Project Management team. To decide who will run each project and prepare project information / background for them. To attend client meetings / calls in preparation for the project or a RFP. Including:- Overseeing large and bespoke roll outs to ensure products are smoothly delivered to new clients.- Delivery of product presentations to potential new clientsTo co-ordinate and manage global projects including internal projects such as product updates and in-house developments. Including:- Working with the Marketing Director to review and enhance client facing material including guides and promotional material including those for new feature and product releases- Training all staff on the capabilities of the existing and new product ranges to ensure they provide clients with the best product offering. Including the design and production of internal and external material and training guides and production of videos.In this role it also involved comparison solution and product offerings against those of competitors, mainly in the UK but also the international market. From comparing customer requirements this in in turn would identify potential market opportunities.Involvement in all recruitment conferences including set up, production of marketing material and attendance. Including CIPD and APSCO conferences held in the UK.

To provide a dedicated person for large or complex client set ups who understands all aspects of customising the system and interfaces to meet their requirements. To attend client meetings / calls in preparation for the project or a RFP. Including:- Overseeing large and bespoke roll outs to ensure products are smoothly delivered to new clients.- Delivery of product presentations to potential new clientsTo co-ordinate and manage global projects including internal projects such as product updates and in-house developments. Including:- Working with the Marketing Director to review and enhance client facing material including guides and promotional material including those for new feature and product releases- Training all staff on the capabilities of the existing and new product ranges to ensure they provide clients with the best product offering. Including the design and production of internal and external material and training guides and production of videos.To continually review competitors to ensure best products, support and material are being offered to our clients. Investigation into competitor product offerings.Involvement in seminar and exhibition planning for recruitment events including HR Tech (Chicago), APSCO, CIPD and Recruitment Technology.

Continually oversee all clients support, especially from key accounts to ensure all clients receive a high level of support. To monitor and train the Client Support team to ensure cases and issues are dealt with quickly and efficiently by highly qualified members of staff and balance team workloads. To continually check procedures and systems to ensure consistent seamless processes

To liaise with all key client accounts to enhance the product to meet their requirements. To build tight relationships with key accounts and recommend other products or international expansion. To train the clients on all aspects and features of the products and build relationships with their ATS’s/Databases and CV Parsers to achieve effective communication is problems arise

To provide support via phone or email to all clients. To provide ongoing training and information to clients related to the product. To run beta test or trails in conjunction with clients on new features.

To build close relationships with customers during their trial period to increase the chances to them becoming live clients. This role includes setting up the account, offering personalised training and ongoing monitoring of client account to reduce the chance of problems.